Mature dedicated customer service oriented professional who is motivated to maintain customer satisfaction and contribute to a companies success.
Completed a daily pre-trip inspection checklist before first delivery of the day. Verified loads against shipping papers. Loaded and unloaded trucks. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Presented customers with bills and receipts and collected payments for goods delivered. Obtained signatures on all invoices and credits. Reported any errors found on delivery documents to supervisor. Answered customer questions regarding shipments. Operated manual and mechanical equipment in a safe and efficient manner.
Communicated with customers regarding vehicle issues and potential repairs. Examined vehicles to determine the extent of damage or malfunctions. Transported customers to and from the shop for the customer service program. Planned work and determined appropriate tools and equipment. Followed checklists to verify that all important parts were examined. Completed all repairs and maintenance work to company standards.
Successfully managed the activities of 7 team members in multiple locations. Effectively communicated with team members to maintain clearly defined expectations. Provided detailed monthly departmental reports and updates to senior management. Inspected equipment to be used in games to verify proper functioning. Oversee the Installation and removal of Mega Jackpot/ Wide area progressive systems and slot machines, including pulling wire, device termination and mounting hardware. Resolved customer questions, issues and complaints.
Identified inefficiencies and made changes for process improvements. Boosted company efficiency through technology upgrades and process improvements such as implementing a preventative maintenance program, upgrading equipment and improving staff knowledge. Always maintained composure and patience in face of difficult customer situations whether internal or external.
Coursework in: Compliance, Economics, Psychology, Policies and Procedures.
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