My objective is to secure full time employment as a security where I can become proud asset employer to the Whitehall hotel. I am highly energetic, outgoing and detailed oriented. I excel at handling multiple responsibilities simultaneously while providing exceptional customer service. I am very reliable friendly, and quickly learn how to master new concepts and skills. I also am passionate about providing 100% customer service satisfaction and creating an enjoyable stay for the guests
I have been working for this company for 3 years and have enjoyed working for them
Managed call flow with up to 4calls in queue per minute.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
I attended Joliet Junior College from September 2011 to May 2013 and have acquired my associates in science. I am scheduled to attend UIC in the fall.
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