Delivery Assurance Manager Resume Example HSBC

DELIVERY ASSURANCE MANAGER

Experience

Delivery Assurance Manager, 09/2017 to 07/2018
HSBC – London, United Kingdom

Applied independent project delivery assurance across 20 projects (out of 45) by regularly communicating with cross-functional teams - 90% of projects completed deliverables on time and within budget and scope.
Juggled multiple project reporting to external regulators such as the PRA, FCA and the BoE - produced meaningful dashboards, KPIs and reports with 0% questions raised.
Processed large amount of data when analyzing high severity IT incidents raised by the Logical Separation team- documented 25% of the lessons learnt identified and increased incident reporting transparency by 75%.
Liaised with key executives and multi-disciplinary teams to improve the transparency of risks and issues reporting - the project moved RAG from amber to green as a result.
Managed the fast-paced closure of projects and handover to BAU averting project overspend and minimizing risks of disruptions - 90% of projects closed on time.
Key achievements: Complied with the largest structural reform imposed on UK banks by managing deliverables to separate 500+ IT applications and transfer c.22k employees and c.400k customer accounts.
Project Manager in Corporate Structuring Apr-15-Sep-17 Joined the GCS team to manage the highly complex separation of the corporate and retail bank from the investment bank to satisfy regulatory requirements for the highest priority in HSBC.
Appointed the Governance and Reporting Lead in the Technology and System Separation project to monitor, track and resolve risks and issues as well as manage a team.
Effectively managed resources evenly distributing workload and delivering quality exec reports - 100% of reports submitted on time and exceeding expectations.
Maintained project plans throughout the lifecycle - 90% of the projects completed on time and as per the scope agreed.
Streamlined processes and procedures to ensure 12 projects and 4 PMO teams submitted timely and meaningful status updates for senior executive meetings.
Developed quality training materials and set expectations for 25+ new resources in the team - 0% disruptions during key deliverables.
Chaired wider team meetings to reinforce and communicate governance and reporting guidelines ultimately establishing strong relationships with cross-functional teams Developed tools to promote appropriate project management practices across 26 projects - automated the RAID reporting in SharePoint decreasing the consolidation time of RAIDs by 400%.
Rolled out project management practices across 45 projects - 100% of projects developed meaningful plans, effectively managed risks and adopted adequate change control governance.

03/2014 to 03/2015
Credit Suisse – London, United Kingdom

Managed the financial reporting of projects with a combined budget of c.£70 million - tracked actuals, forecasts and budgets with 95% accuracy.
Produced financial and resource management metrics to support cost saving strategies - reduced program and portfolio costs by 10-15%.
Managed the adoption of a Clarity PPT (PM tool) globally - provided training to 50+ users in Asia, Americas and Europe with 98% of the projects reporting on time.
Appointed Regional Resource Manager of Clarity PPT to ensure efficient management of resources - 400+ FTEs fully allocated in Clarity.
Analyzed databases of various accounting systems to align financials with Finance and HR - project forecasts and costs estimated within an acceptable 5% of variance.
Facilitated and monitored portfolio, program and project reporting by reporting on status, risks, issues, dependencies, change controls and plans - 98% of projects submitted meaningful reports.
Managed relationships with external vendors securing commercially attractive contracts - 10% of the contracts secured saved Credit Suisse up to 50% per resource.

Consultant, 06/2012 to 03/2014
JDX – London, United Kingdom

Managed client relationships - secured new business and helped win new contracts with RBS, Deutsche Bank and Credit Suisse (worked for c.12 months).
Trained colleagues and facilitated knowledge transfer - documented processes that helped 20+ new joiners integrate in projects.
Worked in the front office evaluating and implementing strategic and regulation-driven controls globally - 99.9% of the controls regulatory compliant.
Analyzed trades to ensure compliance with ban on naked short trades - escalated non-compliance and prevented 99% of regulatory fines.
Led training calls to ensure businesses and functions implemented regulatory controls - 99% of controls adopted successfully.
Designed an operating model to standardize liquidity reporting across 100+ legal entities.
Mexican University of Business Innovation (UMIN), Mexico, Founder Jan-10 to May-12 Developed a unique business model to fill a large gap in the local education market - UMIN (www.umin.mx) quintupled its student population since inception.
Managed initial stages of the start-up process by liaising with lawyers, government bodies and marketing professionals - developed the brand, obtained permits to operate and secured funding from the government.
Completed all legal work ahead of schedule -the university opened within one year from inception.
Proved business model viability - UMIN broke even in 2 years becoming a highly profitable business.
Managed the first marketing campaign by tapping into multiple online and social media channels - secured 2% of new students through Google Ads.
Fiat Chrysler, Mexico, Work Placement.

08/2009 to 12/2009

Developed and implemented a solution to improve the storage and transportation of automotive to the line of production using specialized software simulation- restructured the storage and delivery of 400+ automotive parts.
Saved the company over US $270k annually - decreased the number of employees and electric cars required.

Education

MSc: ManagementImperial College Business School - London
Management GPA: 3.5

Sep-11 Accomplishments: Top 2 in project management competition and top 4 in innovation and design video.

BSc: Mechatronics Engineering , Dec-09
ITESM Toluca
Mechatronics Engineering GPA: 3.4

Exchange Programs: University Esslingen Germany and University of Modena y Reggio Emilia Italy, INSA Toulouse in France, The University of Sydney. Accomplishments: Top 2 Electrathon competition. Certifications and Courses Harvard X: Data Science - R basics (2018) RIT X: Project Management Lifecycle (2017) Babson X: The Entrepreneurial Mind-set (2017) MIT X: What can you do for your customer? (2015), Innovation and Commercialization (2014)

Summary

Skills

accounting systems, Ads, automotive, budgets, budget, c, contracts, Credit, client, databases, delivery, fast, FCA, Finance, financials, financial, financial reporting, front office, functional, government, Harvard, HR, Innovation, legal, managing, marketing, market, meetings, Exchange, SharePoint, win, 98, processes, Project Management, project plans, quality, RAID, reporting, retail, simulation, strategic, training materials, transportation, unique, video

Resume Overview

Companies Worked For:

HSBC
Credit Suisse
JDX

School Attended

Imperial College Business School
ITESM Toluca

Job Titles Held:

Delivery Assurance Manager
Consultant

Degrees

MSc : Management
Sep-11 Accomplishments: Top 2 in project management competition and top 4 in innovation and design video.
BSc : Mechatronics Engineering , Dec-09
Exchange Programs: University Esslingen Germany and University of Modena y Reggio Emilia Italy, INSA Toulouse in France, The University of Sydney. Accomplishments: Top 2 Electrathon competition. Certifications and Courses Harvard X: Data Science - R basics (2018) RIT X: Project Management Lifecycle (2017) Babson X: The Entrepreneurial Mind-set (2017) MIT X: What can you do for your customer? (2015), Innovation and Commercialization (2014)

Delivery Assurance Manager Resume Example

Resume Score: 90%

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