Dedicated Call Center Representative experience in customer support in high call volume environments. Strong work ethic and commitment provide the best customer experience while contributing to the company's success.
Review foreclosure documents uploaded by attorneys at different stages of the foreclosure process to ensure attorneys comply with HUD, VA and state requirements. Suggest changes to the document review matrix to help streamline the review.
Provided information on available option to assist mortgagors calling regarding their delinquent loans. Followed up with mortgagors on documents to ensure their timely return. Made payment arrangements. Annotated customer records concerning all interactions.
Validated DU and AUS pre-approved loans by verifying income calculations, assets and reviewing credit reports. Submitted files to underwriter. Discussed approvals and conditions to be met with brokers. Ordered flood certifications, title reports and any other document from outside sources. Worked with brokers to meet closing deadlines. Locked and monitored rate expirations, re-locking as needed. Prepared files for closing. Translated documents from Spanish to English as needed. Average files closed per month: 40
Validated DU and AUS pre-approved loan by verifying income calculations, assets and reviewing credit report. Contacted clients and brokers to discuss approvals and conditions to be meet. Ordered flood certifications, title reports and any other documents from outside sources. Worked with loan officer, clients and brokers to meet closing deadline. Submitted files to underwriting for approval. Locked and monitored rate expirations, re-locking as needed. Prepared files for closing. Translated documents from Spanish to English as needed. Average files closed per month: 40
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