deli bakery manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Resourceful Deli Bakery Manager with 24 years of experience overseeing all aspects of daily Deli bakery operations, including production, hiring, and training. Committed to providing optimal customer service and assisting customers in selecting appropriate baked goods for events.
Skills
Well-versed in inventory management
Supervisory experience
Employee scheduling
Purchasing
Portioning understanding
Sanitation
Training
Critical thinking
Experience
03/2009 to 12/2021Deli Bakery ManagerNew Leaf Community Markets, Inc. | Beaverton, OR,
Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
Implemented and executed merchandising programs to maintain and increase sales.
Helped with bakery accounting by entering invoices and administering payroll.
Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Coordinated work of [Number] sales and processing employees, handling as many as [Number] orders per day.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
03/2009 to 08/2009Call Center Customer Service SpecialistLabcorp | Brooklyn, NY,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented customer correspondence in CRM to track requests, problems and solutions.
Maintained strong call control and quickly worked through scripts to address problems.
Helped clients navigate online systems within established frameworks to obtain services.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Performed needs analysis and presented options based on findings to help customers make decisions.
Consulted with customers regarding needs and addressed concerns.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Updated customer accounts, addresses, and contact information within call management databases.
05/1997 to 06/2006Deli ManagerState Of New York | Ridge, NY,
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Completed quarterly inventories of food and material stocks.
Reduced costs by controlling portion sizes and eliminating all types of waste.
Managed team of 21 employees in high-volume deli doing more than $50,000 in business each week.
Priced and ordered food products, kitchen equipment and food service supplies.
Prepared and led food service training programs to teach staff various tasks.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Oversaw food preparation, production and presentation according to quality standards.
Supervised team of 21 employees in Deli establishment, maintaining positive and productive atmosphere to enhance employee experience.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Maintained optimal inventory levels and kept food costs in line with budget limitations.
Managed inventory records and supply orders to cut costs.
Decreased waste through effectively training employees, introducing programs and effectively managing employee mistakes.
06/1994 to 02/1997ManagerNew York Botanical Garden | Bronx, NY,
Greeted and encouraged feedback from customers to implement in-store operational changes.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
Examined merchandise to correctly price and display products.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
06/1991 to 06/1994CookCarrollwood Village Golf And Tennis Club | City, STATE,
Carried pans, kettles, and trays of food to and from work stations, stove, and refrigerator.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced, and sliced vegetables and fruit ahead of rush periods.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Prepared garnishes for later use in meal production.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Developed recipes to meet consumer tastes, nutritional needs and budgetary considerations.
Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Maintained clean and orderly appearance throughout kitchen and dining area.
Made meals in accordance with company standards and requirements.
Adhered to regulatory standards regarding safe and sanitary food prep.
Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Received and stored food and supplies.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Handled advanced thawing and food pre-preparation for upcoming meals.
Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
03/1989 to 01/1991Shift Manager/Key HolderPizza Hut | City, STATE,
Operated cash register.
Maintained store and maintained appearance.
Signed for incoming shipments in manager's absence.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Responded to safety and loss prevention incidents.
Organized in-store promotional events.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Calculated bill totals and tax amounts.
08/1986 to 03/1989Sales AssociateCloth World | City, STATE,
Operated cash register, collected payments, and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Met merchandise processing standards and maintained organized and accessible work area.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Built trusting relationships with customers by making personal connections.
Answered incoming telephone calls to provide store, products, and services information.
Worked with fellow sales team members to achieve group targets.
Obtained signatures for financial documents and internal and external invoices.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
Education and Training
Expected in 06/1988 to to High School Diploma | Chamberlain High School, Tampa, FLGPA:
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