Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Standardized department filing system to increase efficiency. Handled and processed confidential borrower information. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations.
Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers.
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