Highly experienced Sales advocate looking for the next challenge in a Sales Operations, Pricing Management role in a dynamic environment. Strong interpersonal multi-cultural background, top-notch technique, excellent work ethics, exceptional organizational and communication skills. Extremely dependable, efficient, "Customer First" attitude, enthusiastic and always with a smile .
Goal: "Value- add" for a company that appreciates "think outside the box" hardwork for a successful outcome.
Strong analytical and problem solving experience, combined with solid business judgment.
Excellent knowledge in Windows environment, Excel, Word, PowerPoint,
Internet, Microsoft Office, Salesforce.com, BMI, SAP R/3 user and other web-based tools
Time Management, Negotiation and Presentation and Communication Skills Certified
Familiar with SAN, IP Networking, Cloud Computing, SaaS Terminology
Ericsson Telecommunications Athens, GREECE (EMEA) 7 years consisting of: Title: Contract & Sales Executive Oct 2003 March 2006 Manage "System Support Contracts" and quarterly fee calculations Order handling of support service contracts - HW/SW products Product Price list, updates, maintenance, proposal submission, forecasting Customer Training Course Portfolio: offers, pricelist and order process Maintain excellent relations with cross functional departments, internal and external Achievements and Merits: Promotion to high visibility role to support Sales for contracting, pricing requirements / Process Owner for SOX Sarbanes- Oxley Act) / Sales process reviews and recommendations Title: Logistics Specialist Nov 98 Sept.
2003 Order entry - SAP Close cooperation with project managers and suppliers Handling claims (DOA) - swap & repair orders Forecast information updates and measurements Create and maintain customer delivery plans Delivery performance and leadtime reporting Achievements and Merits: Promotion to Team Lead for Quote to Cash process & First line support to internal team / Design, implemenation upgrade of SAP R3 team member / Developed process documentation and updates for process improvements.
Deal Desk / Sales Operations Analyst, 06/2010 to 06/2016Brocade Communications － San Jose, CA
Consultative role - "one-stop" shop for Enterprise sales: strategic selling, end to end solutions Manage and strategize discounts, summarize business justifications for Executive VP/CFO review Execution of long term pricing agreements including discount and margin analysis Communication with all levels of Sales Management, Directors and SVPs.
Hands-On with SFDC pipeline, account management and reporting Presentations and participation in seminar for new Sales hires (Quarterly) Provide 1:1 training to new Sales reps, including best practices and process guidelines Interact with cross functional BU's (Finance / Order & Prod Mngmnt / Comm & Rev Acctg / Channel Sales, Legal Sales processes, request for enhancement (RFE's) and improvement processes for Sales success First line support to Sales for BMI quoting tool issues Achievements and Merits: Increase Sales Year over Year / 2015 #1 Sales Revenue in Americas / Excellence award from CFO for "Customer First" vision / Expert mentoring for best practices.
Solutions Sales Consultant, 11/2007 to 05/2010
Services Sales Support Specialist, 06/2006 to 11/2007
Initiate the process for this new position Assist sales reps on deal status, signed SOWs and PO's received Organize documentation ( PO & SOWs, Acceptance) for order processing/management Support professional services, project management for service delivery and po status Review and analyze forecast reports, identify areas which require Sales updates, deal validity/progress Contract administration, Sales cycle in accordance to SOX compliance requirements Initiate process for new position / Develop and maintain training documentation library / Sales Enabler award / Train and mentor replacement.
of professional services/maintenance contracts for strategic, Global & SP accounts Communication with all levels of management and sales executives.
Utilized various service selling vehicles including direct, OEM and channel sales Management of all process/pricing, contract review & negotiations, working with cross functional BU's Assist and advise Sales from initial request to contract closure (end to end solution selling) Review and manage Sales funnel/deal forecasting status Promotion to High visibility role supporting NE Strategic Sales / Exceed Sales revenue / Excellent customer service awards / Part of successful BMI implementation project.
Business AdministrationWest Valley College － Saratoga, CABusiness Administration
GraduateSan Jose High School － San Jose, CAGPA: GPA: 3.5GPA: 3.5
Fluent English, Italian, Greek and Basic Spanish
account management, com, Communication Skills, Contract administration, contracts, contract review, Excellent customer service, delivery, documentation, Fluent English, Finance, forecasting, functional, Greek and Basic, IP, Italian, Legal, mentor, mentoring, Excel, Microsoft Office, PowerPoint, Windows, Word, Negotiation, negotiations, Enterprise, Networking, Presentations, pricing, problem solving, processes, progress, project management, Promotion, reporting, selling, Sales, Sales Management, SAN, SAP R/3, SOX compliance, Spanish, Strategic, Time Management, vision