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Dayporter Resume Example

Resume Score: 80%

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DAYPORTER
Summary
Skills
  • Minor maintenance
  • Guest services
  • Time management
  • Project organization
  • Customer service
  • Communications
  • Team management
Experience
12/2015 to Current
DayporterCompany Name － City, State
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Tracked and documented completed duties.
  • Maintained inventory of all cleaning supplies.
  • Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance.
  • Maintained pristine condition of lobby at all times and removed trash and discarded items immediately.
  • Escorted travelers to and from guest rooms and assisted with luggage.
  • Transferred suitcases, bags and other items from vehicles and main lobby to and from guest rooms.
  • Discussed guest issues with front desk manager to devise speedy resolutions.
  • Delivered various items including newspapers, mail, faxes, messages, and check-out invoices to guest rooms.
  • Posted and maintained all public signage for hotel.
  • Offered guests details regarding hotel's amenities, local arts, and culture, nightlife, dining options, attractions and museums.
  • Explained operational hotel room features to guests including how TV remote, heating/cooling, WiFi access and locks worked.
  • Immediately responded to guest concerns and requests and quickly handled all issues.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Delivered [Product or Service] to customer locations.
  • Handled all delegated tasks, including [Task] and [Task].
  • Collaborated with others to discuss new [Type] opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Performed site evaluations, customer surveys and team audits.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Created agendas and communication materials for team meetings.
01/2013 to 09/2014
Dog WalkerCompany Name － City, State
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Promoted optimal [Type] and [Type] health by feeding and watering every animal on regular schedule.
  • Monitored [Number] animals per [Timeframe] during after-hours shifts.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Kept dogs safe by remaining alert to environmental conditions such as [Type], [Type] and [Type].
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Answered multiple line phone system for busy $[Number] revenue producing [Type] facility and responded to questions regarding pricing and services.
  • Fed animals twice daily and refilled water dish for fresh water supply.
  • Fed and cared for up to [Number] pets per week during owners' absences.
  • Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Reported dog behavior issues and medical concerns to owner for prompt resolution.
  • Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Walked over [Number] dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Scheduled dog walking services and collected payments from pet owners.
  • Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Walked up to [Number] pets each [Timeframe] to provide exercise and allow bathroom breaks.
04/2011 to 06/2014
Circle Restaurant Company Name － City, State
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Collaborated with Executive Chef to analyze and approve all food and beverage selections.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Education and Training
08/2011
High School DiplomaHollywood High School － City, State
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Resume Overview

School Attended

  • Hollywood High School

Job Titles Held:

  • Dayporter
  • Dog Walker
  • Circle Restaurant

Degrees

  • High School Diploma