Experienced, educated, and determined IT professional with over fifteen years' experience;, currently seeking a career that allows me to grow, learn, and develop into a more knowledgeable and confident employee.
Mainframe, AS/400, UNIX, Linux, Windows 9X/NT/2000/XP/Vista/7, Apple IOS-6
Databases: MS SQL Server 2008, MySQL, Oracle, IBM DB2, Access, and Datacom
Software: MS Outlook, MS Office, MS Project, MS Visio, MS Expression Web, MS FrontPage, Lotus Notes, ER Studio, VMWare, Apache Web Server, Adobe Photoshop, Adobe Acrobat Pro, Ultra seek search engine, ITIL Foundations, Magic, Remedy, and JIRA Helix, Nessus, NMAP, Wireshark
Other tools: HP-Openview, Tivoli, BMC Patrol network monitoring systems, HP-Omniback for running backups, ISPF, File Manager, and Confluence
Methodologies: SDLC, and Agile development
Data Technician January 2004 to CurrentDST Systems, Inc － Kansas City, Missouri
Accountable for COBOL copybook requests and ensuring data standards are followed, which resulted in over 1800 requests per year.
Created and maintained website search engines for department website and data models using Microsoft Expression Web, ER-Studio and Ultra seek search engine, which resulted in 12 search collections and 51 individual views for product models that have an yearly average of 7564 page views.
Assisted in creating new subaccounting platforms for clients, including large sql inserts and updates to associate global and system level tables which resulted in 17588 requests.
In charge of monthly, quarterly, yearly, and historical data reporting for the department including best practices and scorecard data for upper management which resulted in hiring five new Data Analysts for the department to help offset heavy workloads.
Assist's data analysis in column adds for quarterly bundle request and first cut logical model reviews, which resulted in coordination of changes for the e-commerce maintenance window.
Maintained and updated data standards for department and company to ensure consistency Auditor for Data model consolidations, platform data out of sync issues, database to model auditing, which resulted in better production models for our programming community to research.
Research and analyze tables for platforms, conversions, and provide detailed reports to project teams of what was found or different, which resulted in a thorough understanding of potential issues that could be corrected before going live.
Technical Support Analyst January 2002 to January 2004DST Systems, Inc － Kansas City, Missouri
In control of daily operations of AS/400, AWD (Automated Work Distributor), PC batch processing and Windows 2000/2003 servers, monitoring, doing backups, sever reboots or troubleshooting Monitored network traffic, hardware using Tivoli and BMC Patrol, logged and reported all abnormalities to proper personnel or escalate if needed In charge of weekly IPL's, PTF's, Savlib, Savobj and Savsys backups for weekend maintenance Monitored and troubleshot AS/400's, AWD (Automated Work Distributor), and FAX servers 1st line support for afterhours help desk, locally and remotely by creating tickets, troubleshooting PC, server, and network issues Fixed Windows NT, Citrix, Kronos password resets when users were locked out Assisted administrators with migration of older AS/400's to new I-Series 870 and Power 5 AS/400's Responsible for running software to build XML postcards, or books for clients, also used the AS/400 to run print jobs for print sites.
Data Center Technician January 2000 to January 2002Kansas City, Missouri
1st line support for the user community, locally and remotely by creating tickets, troubleshot PC and network issues In control of the operations of the AS/400, NT, HP-Unix and Sun Solaris peripherals including local and remote networks doing backups, troubleshot hardware failures, and opening up vendor tickets to work on hardware issues Monitored network traffic, hardware as well as HP and Sun Solaris Unix using HP-Openview ensuring that any issues were escalated up to the Administrators to work on Logged and reported all abnormalities to proper personnel and escalate if needed Helped build HP-Unix servers, partitioning directories, patch updates, installing software, and getting servers up on the network.
Security Police January 1991 to January 1998United States AirForce － Minot, North Dakota
Education and Training
Associate of Applied Science : Network Administration and Security, 2014Wright Business School － Overland Park, KansasNetwork Administration and Security
Master of Science : Information Technology and Information Security and Assurance, 2012Kaplan University － OnlineInformation Technology and Information Security and Assurance
Bachelor of Science : Computer Information Systems, 2004Friend's University － KansasComputer Information Systems
Associate of Applied Science : Business Administration, 1999Kansas City Kansas Community College － Kansas City, KansasBusiness Administration
Associate of Applied Science : Network Administration and Security , 2014 Master of Science : Information Technology and Information Security and Assurance , 2012 Bachelor of Science : Computer Information Systems , 2004 Associate of Applied Science : Business Administration , 1999
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