|Administration Skills Proficient in Microsoft Office Programs; Windows Excel, Word, E-Mail Outlook and Lync with some basic knowledge in Power Point, Access and Live-Meeting. Knowledgeable in use of electronic office equipment; fax machines, multi-line phones as well as Proprietary Mainframe Systems, File Transfer Programs and Info-Mapping. A 10 Key Typing speed over 9,500 keystrokes per hour (158 per minute) with about 35-40 words per minute. Communication Skills Experienced in verbal and written communication with internal and external customers. Communication skills have been demonstrated through verbal and written abilities, client relations, customer service skills and the ability to produce in-depth reports, documents and correspondences; along with off-shore training via telephone, Instant Messaging and E-mails. Management Skills Experienced in instruction and direction, demonstrated close attention to detail, organized, profit oriented, goal and team minded, problem solving and customer service skills. Have prepared inventories and product ordering, register accounting and bank deposits, interviewing and hiring, balancing profit and loss ledgers, handling customer complaints and oversee daily operations including sales, labor and staffing, and targeted dollars; thereby increasing profitability for the organization.|
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