Data Production Associate Resume Example Nielsen Company

DATA PRODUCTION ASSOCIATE

Highlights

Administration Skills Proficient in Microsoft Office Programs; Windows Excel, Word, E-Mail Outlook and Lync with some basic knowledge in Power Point, Access and Live-Meeting. Knowledgeable in use of electronic office equipment; fax machines, multi-line phones as well as Proprietary Mainframe Systems, File Transfer Programs and Info-Mapping. A 10 Key Typing speed over 9,500 keystrokes per hour (158 per minute) with about 35-40 words per minute. Communication Skills Experienced in verbal and written communication with internal and external customers. Communication skills have been demonstrated through verbal and written abilities, client relations, customer service skills and the ability to produce in-depth reports, documents and correspondences; along with off-shore training via telephone, Instant Messaging and E-mails. Management Skills Experienced in instruction and direction, demonstrated close attention to detail, organized, profit oriented, goal and team minded, problem solving and customer service skills. Have prepared inventories and product ordering, register accounting and bank deposits, interviewing and hiring, balancing profit and loss ledgers, handling customer complaints and oversee daily operations including sales, labor and staffing, and targeted dollars; thereby increasing profitability for the organization.

Experience

Data Production Associate
January 2001 to CurrentNielsen Company － Fond du Lac, WICurrently works as a Project Lead and Quality Control for the Input Department. Department is responsible for starting up new retailers and systems with the ability to send daily/weekly reports to Nielsen's. Monitors receipt, trend and usability of an organizations sales' to ensure that all information is complete and accurate before deadline, calling retailers/vendors to set up or ensure receipt and quality as needed. Also, includes Pricing Reviews for new and existing items across the country on a daily, weekly and monthly basis. Responds to Client Inquiries about the quality of their data or other questions. Responsible for Weekly and Monthly Assessment Reports of field work, Equipment Inventory Reports and providing accurate and error-free to internal and external customers or clients as well as starting up new stores for data collection. Assist Data Collection Associates with daily issues to enable them in doing their jobs effectively as well as internal co-workers in completing daily work as needed. Responsible for monitoring receipt, trend and usability of an organizations weekly sales and inventory data to ensure that all information is complete and accurate by the reporting deadline, calling retailers to ensure receipt and quality as needed or opening tickets to supporting teams for assistance. Maintain accurate, error-free logs of all data issues. Includes training and assisting the Off-Shore Team during Nielsen Off-Shore Transition in 2008.

Manager Trainee
January 1999 to January 2001Sears － Fond du Lac, WI

Duties primarily the same as the Office Associate with added responsibility; over-seeing four Office Associates, taking responsibility for week, month and year end sales and commission reports. Assist the store General Manager and the Asset Protection Department as needed. Provided support to the Management Team by supplying accurate, error-free processing of all sales information and customer issues. Maintained accurate records of all transactions to ensured efficient sales checks and process daily bank deposits. Conducted preliminary audits of daily sales and register detail to help warrant asset protection. Responsibly:
Managed scheduled shifts, Daily Open and Close Reports, Inventory orders, Shift Staffing and Customer Service

Second Assistant Manager
January 1993 to January 1999McDonalds － Fond du Lac, WI

Started as a Crew Person and ended as a Second Assistant Manager. Mastered customer service through front counter duties, grill responsibilities and management training and execution. Manager responsibilities; Weekly and Monthly inventories and product ordering, register counts and bank deposits, interviewing and hiring, balancing monthly and yearly profit and loss ledgers, handling customer complaints and oversee daily operations including sales, labor and staffing, and targeted dollars; thereby increasing profitability for the organization.
November 1998 - promoted to 2nd Assistant Manager
December 1997 - promoted to 3rd Assistant Manager

Crew Chief
July 1994 to July 1994Shannon J. Schuppeshannon.schuppe@nielsen.com * (920)926-1612

Education

Certificate : Food Safety and Customer Service, 1998McDonald's Hamburger UniversityMcDonald's Hamburger University 1998 Food Safety and Customer Service Completed course with a 97%; received the Wisconsin State Food Safety Certificate

Business, Customer Service and Management, 1997Moraine Park Technical College － Fond du Lac, WI, USMoraine Park Technical College, Fond du Lac, WI 1997 Business, Customer Service and Management Attended a week long Business Ethics and Dress Seminar and attended several lectures pertaining to business.

Business Management and Customer Service, Accounting, 1996Edgewood College － Madison, WI, USEdgewood College, Madison, WI 1996 Business Management and Customer Service, Minor: Accounting Completed; an International Marketing Project, In-store displays, Sales, Customer Service, Computers and Advertising within both colleges.

Business, 1995Goodrich High School － Fond du Lac, WI, USGoodrich High School, Fond du Lac, WI 1995 H.S., Business Electives completed; 2 years of Marketing and Sales (General and Advanced) and 2 years of Accounting (Manual and Computerized). Business Accomplishments Business Improvement Worked on teams to develop and implement improved policies and procedures by identifying and removing non-value added steps; resulting in improved processes, adding productivity and profitability. Wrote and maintained all department Standard Operational Procedure documentation to include any updated and improved procedures and policies. Developed a SOP Map to easily search for needed documents. Actively participated in cross training for company reorganization and off-shoring of departments (3 times within 2 departments). Project Coordination Coordinated several comprehensive correction projects at the request of the retailer to better report their data. Projects included: working with internal and external departments to layout the plan, initiate the work of others, manage the determine timelines and execute proper completion. Received several awards for different areas of the business for high quality recognition

Certifications

Certified in Nielsen Business Process Improvement Completed course with a 97% received the Wisconsin State Food Safety Certificate

Skills

Sales, Training, Usability, Inventory, Nielsen, Associate, Sales And, Customer Service, Receptionist, Retail Sales, Weekly Sales, Staffing, Including Sales, Interviewing, Operations, Ordering, Basis, Data Quality, Organizations Sales, Pricing, Quality Control, Clients, Collection, Data Collection, Field Work, Asset Protection, Office Manager, All Sales, Audits, Daily Sales, Business Process Improvement, Process Improvement, Access, Bpi, Change Management, Client Relations, Etiquette, Excel, File, Keystrokes, Mainframe, Mapping, Microsoft Office, Ms Office, Multi-line, Multi-line Phones, Outlook, Problem Solving, Six Sigma, Six-sigma, Telephone, Time Management, Topo, Typing, Word, Accounting, Marketing, Food Safety, Osha Safety, Safety Certificate, Advertising, Business Management, And Sales, Documentation, Sop, Crew Chief

Resume Overview

Companies Worked For:

Nielsen Company
Sears
McDonalds
Shannon J. Schuppe

School Attended

McDonald's Hamburger University
Moraine Park Technical College
Edgewood College
Goodrich High School

Job Titles Held:

Data Production Associate
Manager Trainee
Second Assistant Manager
Crew Chief

Degrees

Certificate : Food Safety and Customer Service , 1998
Business, Customer Service and Management , 1997
Business Management and Customer Service, Accounting , 1996
Business , 1995

Data Production Associate Resume Example

Resume Score: 90%

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