An entry to experienced level full-time position as a Customer Service Representative in a call center environment. Skilled Customer Service Rep committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Verified that information in the computer system was up-to-date and accurate. Processed confidential tax form information. Processed employees FSA forms.
Provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in phone queues to improve call flow. Made copies, sent faxes and handled all incoming and outgoing correspondence.Maintained the front desk and reception area in a neat and organized fashion.
Assisted customers with questions regarding Citi banks Extra Cash program. Also assisted customers with technical issues like resetting passwords and updating customer information. Was able to take 50 to 100 calls a day.
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Trained staff on how to improve customer interactions.
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