I am a responsible and reliable person.. I possess exceptional customer skills, with several years experience in that field.
I am goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. I am a
good team player, honest. Trustworthy and true. Able to learn new tasks quickly and proficient in growing key customer
relationships. Represent establishment with friendly, professional demeanor at all times.
Staffing management ability Conflict resolution
Proven patience and self-discipline Government relations knowledge
Motivation techniques specialist Patient-oriented
Confident public speaker Personal and professional integrity
Sound decision making Relationship and team building
Staff training and development Excellent interpersonal skills
Compassionate and trustworthy
Effectively interacts with patients and families.
Charting and record keeping
Awarded by management with an official commendations for personal achievement and contributions to the team.
I possess a certificate for C-PAR Certified Patient Account Rep
Data Entry Records ClerkSep 2010 CHATTANOOGA POLICE DEPARTMENT － Chattanooga, Tn
I performs a variety of administrative activities in support of departmental operations which may include answering telephones, taking messages and responding to requests for information.
I prepared source data for computer entry by compiling and sorting information; establishing entry priorities.
I also process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
I enter customer and account data by inputting alphabetic and numeric information on keyboard Receives and verifies the accuracy of incoming revenue and collection reports from customers which includes currency, entering data into appropriate system and processes reports for balancing.
I maintain data entry requirements by following data program, techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data; reviewing output.
We secured information and maintained operations by following policies and procedures; reporting need and changes.
I have excellent written and verbal communication skills, effective independent decision making, demonstrate excellent customer service, I have always maintained customers confidence and protect operations by keeping information confidential.
I contribute to team effort by accomplishing related results as needed.
I have product knowledge, quality focus, problem solving, documentation skills, listening, and phone skills.
SupervisorApr 2008 to Sep 2011 Avondale Headstart
Transfer to Police Department 2011
Avondale Head Start Chattanooga, Tn
I was responsible for maintaining a financially sound Food Service program.
e for preparing program reports, compile and submit the School Meals Program with
tallying the Year End Report, Provides regular training sessions for all food service employees.
Facilitate departmental improvements through the creation of a positive work environment, analyzing program needs, and development of program goals and action plans.
I was responsible for assessing needs and developing specifications for competitive bids and requisitioning for all foods, commodities, supplies, and equipment.
Responsible for determining staffing levels, hiring and supervision of employees, administering personnel policies, payroll preparation, employee contract management, and employee evaluations (including substitutes).Responsible for preparing program reports, compile and submit the School Meals Program with tallying the Year End Report, Provides regular training sessions for all food service employees in the area of food production, sanitation, point of sale software, USDA program regulations, etc.
Prepared and administer the food service department budget, and evaluation of food service programs, supplies and equipment.
Performs other related duties or responsibilities as assigned.
I apply standard human resources practices and procedures as well as laws, regulations and guidelines governing areas including but not limited to: associate relations, Equal Employment Opportunity, the Family Medical Leave Act, the Americans with Disabilities Act, and the Fair Labor Standards Act.
Monitor food production and service to assure that planned menus are followed and that substitutions comply with meal requirements.
Maintain full production records on all meals.
Recruits, interviews, tests, and selects employees to fill vacant positionHOSPICE
Medical Records ClerkAug 2004 to Oct 2007
I would gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.
Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
I had to initiates the medical record by creating and processing the patient care record folder.
I would maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
Delivers charts to assigned areas of the hospital by following established routing procedures.
Keeps health care providers informed by communicating availability or unavailability of the record.
I had to maintain quality results by following hospital standards.
I would continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
Tracks and responds to open record requests determining what to include based on applicable laws and statutes.
Interprets and applies the TCA related to open records and to respond to open requests; analyzes and comments on proposed changes to the law; drafts policy and procedures for processing requests; ensures compliance with applicable state, local and federal laws ordinances and statues.
I would always maintain patient confidence by keeping patient records information confidential.
I would set appointments for interviews or initial meetings.
I possessed good people skills, and was able to communicate well and answer questions, provide all necessary paperwork, and help the person fill out that paperwork accurately in order to gather the admitting information required by the facility, such as admissions forms, applications, legal or other paperwork.
Attends and participates in scheduled events.
Accurately records activity and information using the company's information systems according to policy .Adheres to all company and regulatory rules and requirements.
Knowledge of relevant government laws and regulations impacting the functional responsibilities I used professional standards, hospital; policies and procedure, federal state and local requirements and jcaho standard..
Jul 1988 to Oct 1990 Silverdale Correction
Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities, such as equipment or property damage,, presence of unauthorized persons, or unusual occurrences.
Circulate among visitors, patrons, and employees to preserve order and protect property.
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
Education and Training
ASSOCIATE OF SCIENCE, HEALTH INFORMATION MNGT2005Chattanooga State College － Chattanooga, Tn, USAHEALTH INFORMATION MNGT
administrative, budget, charts, commodities, Excellent interpersonal skills, competitive, Conflict resolution, contract management, excellent customer service, data entry, decision making, documentation, doors, Staff training, focus, forms, functional, Government, hiring, human resources, information systems, Inspect, keyboard, team building, team leader, law, legal, listening, machinery, mark, meetings, windows, patient care, payroll, people skills, personnel, Police, policies, printer, problem solving, processes, public speaker, quality, record keeping, reporting, routing, sorting, Sound, Staffing, supervision, switchboard, taking messages, take messages, telephone, phone skills, telephones, upgrades, verbal communication skills, excellent written