09/2015
-
Current
Well Care －
Northlauderdale,
fl
Data Entry
Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified and resolved system and account issues. Provided accurate and appropriate information in response to customer inquiries. Built customer loyalty by placing follow-up calls for customers who reported product issues.
11/2012
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09/2015
AT&T －
Tamarac,
FL
Customer Service
Created new processes and systems for increasing customer service satisfaction. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Resolved product/policy issues and shared benefits of new technology. Assisted customers with store and product complaints.
