Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. with a highly effective communication style.
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
09/2015 - Current
Well Care － Northlauderdale, flData Entry Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified and resolved system and account issues. Provided accurate and appropriate information in response to customer inquiries. Built customer loyalty by placing follow-up calls for customers who reported product issues.
11/2012 - 09/2015
AT&T － Tamarac, FLCustomer ServiceCreated new processes and systems for increasing customer service satisfaction. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Resolved product/policy issues and shared benefits of new technology. Assisted customers with store and product complaints.
08/2009 - 10/2011
South Florida Medical Center － Deerfield Beach, FLFront Desk
Scheduled and accompanied clients to medical appointments.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Maintained accurate records of patient care.
Verified that information in the computer system was up-to-date and accurate.