Highly enthusiastic customer service professional with 20 years client interface experience, telesales representative with in-depth knowledge of sales, account management and training.
Active listening skills
Seasoned in conflict resolution
Critical thinking skills
Data Entry /10 key
Adaptive team player
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Cross-sold services upgrading customers to different plans and product packages.
Exceeded corporate target for customer satisfaction for 10 months in a row.
Data CollectorJul 2014 to Feb 2015 Retail Data － Eureka, CACollect and submit supermarket pricing information to be used by competitors
MerchandiserMay 2014 to Current Convergence Marketing － Eureka, CAEffectively communicated and coordinated execution of the planogram with store management. Built effective relationships with each store to develop superior customer satisfaction. Designed displays to make the store experience interactive and engaging.
Field Execution RepresentitiveNov 2013 to Current Revlon － Eureka, CA
Account specialist / call centerMar 2012 to Apr 2013 Hewlett Packard / Guthy Renker － Boise, ID
Associate of Science, Business Management2012Brown Mackie College － Boise, ID, USA