DATA CENTER SITE MANAGER, SYSTEMS ENGINEERING & PROJECT MANAGEMENT Performance-driven IT Professional specializing in Data Center Site Management and Systems Engineering eager to contribute technical proficiencies as well as dynamic project management skills toward supporting operations of a progressive organization. Project Management * Team Building & Leadership * Business Development * Technology Architectures IT & Business Best Practices * Enterprise Technology Solutions * IT Strategy * Client Consulting Emerging Technologies * Infrastructure Development * Data Architecture * Systems Analysis Disaster Recovery * Business Continuity A Strong and Diversified background in all Phases of Data Processing, Operating and monitoring and maintaining multiple Production Environments in a very large scale Server environment Administered and installed and configured MSMQ, MQSeries and MQSecure in a windows 2000, and 2003 Environment. Experience with Remote management configuration Successfully completed multiple large-scale, complex enterprise technology projects for major internal customers. Ensured continuous support and availability of proprietary servers and Loan Origination software in a Large Data Center environment. Coordinated WAN support and operations for 600 + users. Experience with HP Quality Center for reporting software testing issues. Experience with the following software: Microsoft Office Products, Peregrin Service Center, Remedy, Rumba, PVCS Version Manager, PCAnywhere, Novell, Compaq Insight Manager, and Windows NT 4.0, 2000, 2003, Active Directory, Symantec Antivirus, Opsware, .Net installs, Mac desktop. Excellent Communication and Leadership skills, Proven ability to Motivate and interface with all levels of Management. Guided all aspects of personnel management and leadership of shift operators in areas of interviewing, hiring, training, supervision, delegation, evaluation, and promotion recommendation. Provided continuous hands-on training of operators to promote the development of technical problem anticipation, identification, and troubleshooting skills. Ensured a committed support team through cross training and of computer Operations and Production Control staffs on system upgrades, disaster recovery tests, and data migration projects. Coordinated weekly staff meetings to discuss departmental issues, project initiatives, and action plans. Additional roles include Shift Manager for Lehman Brothers in a large scale Mainframe Environment, Help Desk Lead for JPMChase, and Associate Specialist in Large Systems Operations for Bell Communications Research.
Data Center Specialist07/2012
to Current HCL Technologies – Battle Creek,
Attended CTI Technical Training for Windows 2008 MCIPT Server Certification.
Data Center Site Manager11/1999
to 01/2010 JPMorganChase – Tampa,
As key point of contact for technical expertise on Data Center Environments, coordinated with cross-divisional personnel to drive software and business development, customer service, and issue resolution.
Deliver enterprise data services, including availability, disaster recovery, and business continuity.
Develop product improvements in cooperation with product management teams.
Liaise with IT Management, professional services, client executives, and 3rd party partners to propel achievement of all milestones and objectives within all corporate areas.
Contributed to meeting all SLA initiatives, conducting product demonstrations, and presenting proofs of concept.
Assure resolution of customer issues through close work with customer service and development departments.
Ensured superior support across all departments by providing critical subject matter expertise, business acumen, and flexible collaboration skills.
Implemented best practices and standards by following industry trends and emerging technologies.
Associate of Science: Computer Ccience1986Univiersity of Scranton-
Military Service U.S. Air Force Michael R. French * Page 2 * Mrfrench5978@Gmail.com Resume Resume