Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) XXX-1000
  • Cell:

Accomplished Business Intelligence Manager with a proven track record of delivering quality BI Tools that assist with cutting cost, eliminating waste and variations, transforming business processes, and Healthcare research. Motivated BI leader that is truly passionate about implementing superior quality solutions to meet customer needs. Strong aptitude for problem solving and simplifying issues by utilizing the expertise gained from fifteen years of data testing and development.

  • Skilled Manager
  • Data analysis and reporting
  • Relational database models and SQL
  • Database management
  • Leader in data presentation
  • Databases: SQL, Oracle, Linux
  • Languages: T-SQL, PL/SQL, CCL, C
  • Visualization: Power BI, QlikView, SSRS
  • SAP Business Objects (PowerInsight)
  • Oracle BI Publisher (XML Publisher)
  • HL7 development and interpretation
  • Healthcare Information Technology
  • Problem solving and critical thinking
  • Six Sigma Green Belt
Data Architect Manager, to
Accenture Contractor JobsNorwalk, CA,
  • Created and developed a BI team in efforts to assist in the Network’s initiative: The Way We Improve (TWWI).
  • Lead data-driven initiatives to measure improvement, drive change, and encourage learning which resulted in 15 million dollars of cost savings per year.
  • Developed necessary strategy, procedures, and processes for the new team including Standard Operator Procedures, Training Documentation, and Training Plans/Schedules.
  • Successfully fostered a team culture that empowered creativity, encouraged collaboration, and provided a platform to share and test ideas.
  • Continually monitored processes and adopted change as need in efforts to cultivate the maximum output from the team.
  • Assisted with quality reviews that included: reviewing for technical debt in data model designs, performing SQL tuning for slow performing queries, aid in integration testing, inspect for data governance compliance, and analyze Power BI and QlikView Dashboards to assist in identify significant statistical patterns and review storyboard flow.
  • By providing intuitive in-depth dashboards, my team and I assisted in changing the culture from making decisions based on intuition, to a culture that makes fact-driven decisions.
  • Trained and fostered agile development methodologies as well as software development life cycle (SDLC) to the team in efforts to develop faster and with accuracy.
  • Attended departmental and C Level meetings to provide feedback and recommendations to enhance future Business Intelligence and performance.
  • Collaborated with Data Architecture, IT, and other BI Leaders to ensure cohesiveness in practices and assist with the testing, training, and adoption of new BI tools.
  • Received Outcomes Improvement Leader Certification from Health Catalyst University
Senior Data Architect , to
Wisconsin Physicians Service Insurance CorporationNC, State,
  • Identified new data needs as well as protected and leveraged existing data within the Enterprise Data Warehouse (EDW).
  • Created and implemented complex business intelligence solutions.
  • Collected, outlined and refined requirements, led design processes and oversaw project progress.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Developed and maintained BI Dashboards in QlikView.
  • Developed clinical as well as financial measures and groupers in efforts to apply data governance on standard metrics.
  • Created data marts, tables and views using stored procedures and/or SAMDesigner tool.
  • Extract, Transfer, and Load (ETL) load data into the Enterprise Data Warehouse (EDW).
  • Adhere and participate to Change Management (UAT and Prod Release Management).
  • Successfully architected, developed, and supported the new initiative 'The Ways We Improve (TWWI)' with such great success, that I was promoted to create, train, and lead a team to use the same processes and have the same success I was able to accomplish.
Senior Business Intelligence Analyst, to
Northwest Bancorp, Inc.Wellsboro, PA,
  • Performed all Cerner DBA functions including backend (Linux) updates, maintaining and monitoring servers, ops jobs, purge jobs, and performing gap analysis before updates.
  • Successfully coordinated and managed the development, design, and testing of 62 foreign system interfaces (Cerner clinical and financial interfaces as well as Oracle supply chain interfaces).
  • Developed detailed test plans/use cases/scripts for FSI testing and effectively coordinated testing events between 32 vendors and the correlating hospital units.
  • Successfully tested and managed the development of Cerner’s PowerInsight (Business Objects) Report Writing Tool.
  • Assisted with development and testing of Cerner data for the ETL of Cerner data into the Enterprise Data Warehouse (EDW).
  • Wrote functional reports using Cerner Command Language (CCL) and Business Objects (PowerInsight).
  • Provided training to end users for PowerInsight and Discern Explorer, as well as performed administration by maintaining appropriate access to end users.
  • Created and Assisted in the Creation of Discern Expert Rules for the EMR.
  • Created supply chain and financial reports using Oracle BI Publsher (XML Publisher) and Oracle SQL (PL/SQL).
  • Tested validity, accuracy and consistency of new and existing canned intelligence data.
  • Explained technical concepts to non-technical staff members in easy to understand language and concepts.
Business Analyst, to
Aaa Auto ClubTampa, FL,
  • Initiated dynamic strategies for organizational change management.
  • Identified inefficiencies and/or bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency.
  • Documented process flows and developed detailed test plans/use cases/scripts for all systematic enhancements, updates, and implementations.
  • Managed projects and served as primary liaison between end users, executives, and IT to clarify goals and meet quality standards and deadlines.
  • Worked closely with company executives and end users to identify and develop recommendations for systematic solutions for software, database, or website design and/or enhancement.
  • Assessed business systems and processes, identifying areas for improvement to support future growth.
  • Performed Integration, UAT, and Regression Testing, as well as assisted in the preparation, coordination, and management of all system enhancement for Student Assistant Corporation (SAC).
  • Validated technical designs created by IT developers against user’s functional specifications.
  • Successfully organized and relocated the call center of 350 employees on two occasions.
Education and Training
Associate of Science: Business Management, Expected in 05/2004
Indiana Institute of Technology - Fort Wayne, IN
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