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cycle counter resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Successful Counter representative with more than 20 years of proven experience in customer service and support. Recognized strengths include problem-solving, verbal and written communication skills. Detail-oriented associate with solid administrative experience and excellent money-handling skills. Proficient inventory team member with established success keeping tracking systems current with latest inventory numbers for accurate outcomes. Skilled at finding inventory, calculating amounts and data entry. Counter associate with 2 years of experience displaying hard work and consistency in versatile environments. Strong work ethic with knowledge of counter management and organizational ergonomics. Dynamic communicator skilled at understanding customer requests, needs and interests. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and training . Motivated to learn, grow and excel. Reliable employee seeking position. Offering excellent communication and good judgment. Hardworking and driven to work quickly and effectively on projects in all types of environments. Experienced supervisor with over 20 years of experience in flooring. Excellent reputation for resolving problems and improving customer satisfaction.

Accomplishments
  • Supervised team of 16 staff members.
Skills
  • Equipment usage
  • Safety awareness
  • Warehouse operations
  • Product restocking
  • Clerical Support
  • Maintenance and Repair
  • Time Management
  • Dependable and Responsible
  • Customer Service
  • Flexible and Adaptable
  • Good Telephone Etiquette
  • Self-Motivated
  • Training and Development
Work History
05/2017 to Current
Cycle Counter Universal Forest Products, Inc. Fort Worth, TX,
  • Completed daily cycle counts of products, components and raw materials.
  • Collected and disposed of damaged or out of date products in line with established procedures.
  • Maintained stock and replenished workstation products.
  • Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
  • Performed full audits each week and documented results.
  • Provided subject matter expertise to different warehouse departments and assisted with areas such as shipping, receiving and general housekeeping to maintain efficient operations.
  • Reported discrepancies and shortages to help keep line on-track.
  • Identified and removed outdated products not meeting outlined quality standards.
  • Weighed and measured , materials and updated records with collected data.
  • Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
  • Completed daily cycle counts of products, components and raw materials
  • Located missing or mislabeled products, researched paperwork discrepancies and updated computer database
  • Performed full audits each week and documented results
  • Maintained stock and replenished workstation products
  • Liaised between customers and staff
  • Acquired product knowledge and proposed changes to current products and new product concepts
  • Delivered outstanding hospitality and excellent customer service to [N patrons daily
10/2017 to 05/2020
Flooring Sales/Manager of Operations Bloomington Professional Flooring Center City, STATE,
  • Schedules and oversees installation of products
  • Ordering products, sketch and measure
  • Customer service and organization warehouse
  • Subordinate staff in performance of their jobs
  • Ensure that project/department milestones/goals are met and adhering to approved budgets.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Assisted in recruiting, hiring and training of team members.
  • Strategically managed resources, milestones and budgets, saving in expenses.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored over 15 employees' day-to-day activities and made plans to rectify issues.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Drafted invoices for completed work.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class.
  • Managed, trained and motivated personnel to continuously improve knowledge and abilities in flooring installation field.
  • Promoted positive customer experience through day-to-day supervision and management of facility.
  • Increased sales by establishing goals, overseeing performance and mentoring staff
  • Increased sales by $15,000 by establishing goals, overseeing performance and mentoring staff
  • Provided exceptional customer service to customers, increasing customer loyalty 50%
05/2006 to 10/2017
Owner and Installer C.S Flooring City, STATE,
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
  • Supplied accurate measurements and estimates for projects.
  • Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
  • Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction rating 30%.
  • Identified likely traffic patterns at each site to determine best locations for seams between flooring materials.
  • Operated hand tools and machines to cut material and achieve proper fit around obstructions.
  • Read and interpreted project specifications to properly prepare and install shock-absorbing, sound-deadening and decorative materials.
  • Conducted thorough inspections of installation areas to check for adequate supports and any moisture concerns.
  • Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.
  • Recorded measurements and devised plans to match installation specifications.
  • Coordinated upcoming projects with management and assisted in compiling project materials lists.
  • Instructed customers, building managers and custodians on flooring maintenance and care procedures.
  • Performed carpet cleaning and stain removal tasks using recommended products.
  • Laid or repaired tile to meet small-scale and large-scale project requirements.
  • Reported emerging safety issues to management and helped to implement solutions using available resources.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Drove team revenue totals by bringing in top sales numbers.
  • Assisted customers with selecting appropriate floor types and styles.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Increased business sales utilizing flooring knowledge.
  • Discussed flooring products with customers, outlined restrictions and educated on policies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Processed accurate credit, debit, check and cash sales transactions for more than 30 customer orders per day.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in flooring products
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Founded and managed flooring business, growing revenue to $20,000 in first year
Education
Expected in 08/2014 to to
Associate of Applied Science: Carpet, Floor, And Tile Worker
IKORCC Carpenters Training - Indianapolis, IN,
GPA:
Expected in 05/1997 to to
GED:
Monrovia High School - Monrovia, IN
GPA:
  • Continuing education in floor covering
  • Completed professional development in sales
  • Professional development completed in floor covering
Certifications
  • CSP - Certified Safety Professional

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Resume Overview

School Attended

  • IKORCC Carpenters Training
  • Monrovia High School

Job Titles Held:

  • Cycle Counter
  • Flooring Sales/Manager of Operations
  • Owner and Installer

Degrees

  • Associate of Applied Science
  • GED

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