Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Resourceful CAE who consistently meets and exceeds productivity goals.
High customer service standards
Employee relations specialist
Service solutions expert
Dedicated to process improvement
Conflict resolution proficiency
Strong problem solving ability
Excellent problem solving skills
Proficient with Microsoft Office Suite
DHCP/DNS Ethernet and Firewall proficient
Proficient in customer account software
Adept in automated attendant systems
Customer needs assessment
Microsoft Office expert
MS Office proficiency
Accomplished with mobile devices
Manage call flow with up to 100+ calls in queue per minute. Work with company systems such as Live Support and diligently complete all assigned tasks, working overtime as needed. Research, calmed and rapidly resolve client conflicts to prevent customer escalation. Assist customers over the phone regarding operations, product, promotions and orders. Consistently generate additional revenue through skilled sales techniques.
Provide customer technical support for cable, internet and telephone via phone, email and instant messaging.
Troubleshoot hardware and software issues to resolve complex customer issues.
PC/browsers/email/personal webpage/connectivity firewall/router hub problems along with educating the same.
Up-selling customer on Comcast products and services to enhance their productivity.
Consistently achieved call centers daily, monthly and quarterly matrix.
Provided accurate and appropriate information in response to customer inquiries, regarding billing and account inquiries.
Demonstrated mastery of customer service call script within specified time-frames.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Achieved customer satisfaction rating of [ Trained staff on how to improve customer interactions.
Trained staff on how to improve customer interactions.
Provided customer service to all incoming service calls from existing and new customers.
Provided sales calls to existing and new customers for Service Maintenance.
Handled all Dispatch to Owner & Crew for all service calls and emergency.
Maintained all inventory of equipment.
Provided HVAC Assistance to owner for service jobs on an as needed basis.
Last assignment for CTDI, tested reprogrammed, flashed, refurbished wireless and digital internet boxes, modems, and 4G technologies.
Proactive loss mitigation assistance on both inbound and outbound with Residential borrowers; handling their Residential Home Loan Modifications.
Handle all inbound/outbound Calls Servicing Modification Documents directly with Borrowers.
Process Conventional, FHA and VA Residential Loan Modification Documentation.
Obtain required documentation for modification process for each borrower.
Worked directly with borrower's terms of their modification.
Maintain data records within the Clients internal Systems for each call.
Maintain an Internal score of 90% on Call Monitoring Score Card.
Promoted to work with the outbound call group working directly with the Bank's CSR's to handle Lenders Modifications.
Picked & audit orders with forklift, light maintenance on forklifts, training new employees for Warehouse Support.
Maintenance of the warehouse, inventory, unloading & loading trucks.
Shipping & receiving, stocking paper, bindery, slitting, and Customer Deliveries.
Assembly, molding & painting of polytrophic products and boxing.
Managing apartment complex pool, cleaning, safety guard, maintenance and opening & closing pool area.
Residential Carpet Cleaning, Air Duct Cleaning, Mold remediation, utilizing pressure washer, cleaning chemicals, cleaning equipment.
Customer support to determine cleaning technique and materials needed and estimate cost of the cleaning and renovation.
Cashier, training, managing safe, preparing fuel reports, maintenance, stocking & inventory, order new products, up-selling for stocked items in store and troubleshooting radiant systems.
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