Seasoned Technician with more than 19 years in cabling infrastructure installation.Thrives in a deadline-driven environment.
Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner.
Versatile Installation Technician with expertise in troubleshooting, diagnostics and customer service.
CST adept at routing electrical wire and connecting electrical components. Assists team members in completing work that meets high quality standards.
Explained company offerings to promote products and services to clients.
Carefully explained all aspects of running the cable system to customers.
Examined systems to locate problems such as loose connections and broken insulation.
Placed copper and fiber cables for voice and data indoors and outdoors.
Responded to corrective maintenance requests and alarms in a timely manner.
Supplied technical and customer service support by phone and in person.
Tracked data from completed tests, and developed solutions to any issues.Installed all types of peripherals, including video cards, SCSI adapters and storage devices.
Troubleshot and resolved Internet connectivity and general software and hardware issues.
Added user accounts, troubleshot issues with users and monitored usage on the printing management system.
Coursework in Computer Networking and Information Technology.
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