Network configuration and support
CompTIA A+ certified
CompTIA Network+ certified
CompTIA Security+ certified
Cisco Certified Technician - Routing & Switching Certified
Excellent research skills
Load testing systems
Technical standards and deliverables
Software installation and configuration
Cisco routers and switches
Supporting IP Telephony
Analysis and problem solving
OSI network layers
-Complete detailed trouble tickets outlining troubleshooting steps completed & scheduled appropriate Technician to resolve issue in the field.
-Configured and installed routers, switches and wireless controllers.
-Acted as primary contact for computer hardware and software problems, as well as network emergencies.
-Analyzed complex computer systems to assess vulnerability and risk.
-Diagnosed network problems involving a combination of hardware, software, power and communications issues.
-Troubleshot hardware issues and worked with service providers to facilitate repairs.
-Maintained records, logs and the life-cycle of work requests.
-Reviewed support cases for technical and troubleshooting accuracy.
-Processed an average of 50 inbound and outbound technical support calls.
-Provided base level IT support to company personnel.
-Set up and monitored testing of new and improved components.
-Set up and installed drivers on printers, including dot matrix, Inkjet and Laserjet.
-Installed all types of peripherals, including video cards, SCSI adapters and storage devices.
-Engage in the practical application of engineering science and technology.
-Resolved customer complaints and concerns with strong verbal and negotiation skills.
-Supported customers having data connectivity issues.
-Assisted customers with technical issues via email, live chat and telephone.
-Researched, resolved and followed up on customer issues.
Partner with the marketing team to translate product features into customer value propositions to.
Be used in consumer messaging.
Translate technical specifications into detailed development plans for IT departments.
Establish criteria for each milestone within the product roadmap as a means to measure developmental progress and return on investment.
Companies Worked For:
Job Titles Held:
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