Detail-oriented Data Analyst skilled in Salesforce.com, SAP, Oracle and CRM custom built databases.Professional expertise includes deep understanding of quote to cash sales process, customer service and operations.
Compiled statistical information for special reports.
Defined project deliverables and monitored status of tasks.
Assisted teams with analyzing and understanding the operational impacts and opportunities of process changes during software integrations.
Supervised the work of twelve team members, offering constructive feedback on their work performance.
Followed through on all critical inter-departmental escalations to increase customer and sales order retention rates.
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|Salesforce.com, SAP, Oracle, ETL software|
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