Results-driven Customer Service Professional seeking a position with an established organization that is a technology leader and fosters an environment for excelling employee development, growth and success.
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YRC Freight is a leading provider of global logistics services, offering customized supply of chain management solutions to clients around the world, allowing companies to improve their transportation networks and overall supply chain efficiency.
Researched all possible express routings via airlines, line haul, pick-up, delivery, scheduling and geographic servicing. Analyzed routes for efficiency and cost effectiveness. Negotiated pricing as needed. Monitored shipments to ensure on-time pickup and delivery to meet customer requirements ("track and trace"). Monitored carrier performance on a daily basis and provided necessary feedback to carrier representatives. Communicated and liaison with Managed Transportation clients, carriers and suppliers at transactional level. Monitored account activity and analyzed customer transaction reports, made resolution recommendation to the client when the analysis showed problem areas. Monitored customer service activity to ensure customer satisfaction. Resolved and monitored carrier issues for clients.
Shipping Management Coordinator
Coordinated the movement of shipments as requested by customers, interacted timely and effectively with customers and strategic partners via appropriate communication media, maintained a thorough knowledge of the on-line transaction management system, function in a tutorial capacity to the YRC Logistics user base as well as provided outstanding customer service. Monitor shipments to ensure on-time pickup and delivery to meet customer requirements ("track and trace"). Monitor carrier performance on daily basis and provide necessary feedback to carrier representatives. Communicate and liaison with Managed Transportation clients, carriers and suppliers at transactional level. Monitor account activity and analyze customer transaction reports, and make resolution recommendation to the client when analysis shows problem areas. Monitor customer service activity to ensure customer satisfaction. Resolve and monitor carrier issues for clients. Provided help desk assistance both technically and functionally for YRC Logistics TMS system for clients, carriers and internal customers.
Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries and is widely recognized for developing, engineering and deploying state-of-the-art network technologies.
Provided protection and security to Sprint's fiber optic cable network through effective screening analysis and mapping of all nationwide One Call locate requests. Worked directly with local utilities, One-Call agencies, state and county agencies, railroad authorities, excavator firms and the general public to ascertain the type and location of construction activity identified. Supplied "Dig" activity notification to the appropriate Regional Fiber Operations Technicians.
FedEx provides access to a growing global marketplace through a network of supply chain, transportation, business and related information services.
Handled receiving, tracking and repackaging of consumer packages. Ensured compliance with safety regulations during loading and unloading of FedEx vehicles. Supported management with new hire training and customer care ad-hoc projects.
Supply Chain, Basis, Clients, Customer Service, Liaison, Logistics, Receptionist, Retail Sales, Satisfaction, Customer Support, Pricing, Scheduling, Solutions, Excavator, Fiber Optic, Fiber Optic Cable, Mapping, Million, Operations, Railroad, Topo, Access, Fedex, Training, Detail Oriented, Excellent Communication Skills, Excellent Organizational Skills, Organizational Skills, Help Desk, Shipping
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