High-achieving Customer Success Manager successful in managing accounts with annual revenue exceeding $4 million dollars. Expert in needs analysis, sales forecasting and closing tactics.
Persuasive Account Manager skilled at developing a diverse and large client base. Constantly looks for new ways to promote products and build professional network ties.
Manage a portfolio of about 40 enterprise strategic accounts totaling about $3 million.
Partner with the customer to establish deployment objectives and success criteria and help them develop a plan to achieve those objectives.
Develop a comprehensive understanding of the customer's industry business challenges and objectives to appropriately map features and associated business benefits to address their needs.
Serve as a customer advocate in driving industry best practices and the evolution of product and platform functionality, courses and support services integral to the customer's success.
Develop and maintain long-term relationships with stakeholders in account portfolio by networking between customers, and partners.
Expert in currently available functionality and comfortable and adept at quickly learning and adopting enhancements as they are introduced
Managed about 600 accounts, 43 were strategic accounts totaling $4 millions for the year.
Understand client projects and usage of SmartBear products
Fundamental and technical proficiency in SmartBear products
Exceptional organizational and time management skills Ability to analyze and solve problems, perform complex tasks, and prioritize multiple projects
Strong interpersonal skills and ability to work with a wide range of individuals in a diverse community
Ability to create positive client experiences on each and every interaction; ability to express empathy and ownership; ability to defuse critical customer situations
Able to work in a fast-paced, project-focused sales, or software renewals environment
Responsible for retaining an average of over $100k in revenue every month.
Managed accounts renewing for the months, average price of accounts between $500 to $60k.
Utilize on-line prospecting tools such as: Sales Genie, Hoovers, LinkedIn, and Google.
Developed long lasting relationships with clients through the year of their subscription.
Help clients with issues on their pages and escalated it to management.
Helped with the interviewing process for new hires for TripAdvisor.
Handled projects to help price the hotel's pages on TripAdvisor.
Responsible for new business development within 7 territories.
Penetrated vertical markets through various prospecting activities.
Developed businesses communication solution resulting in 40% savings on customer's bill.
Build sales pipeline through local business partnerships and organizational affiliations.
Booked highest revenue out of 20 Account Executive in November 2011.
Exceeded monthly quota by over 200% in October2011.
Averaged 135% in sold revenue for 6 months in 2011. 50% closing ratio.
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