CUSTOMER SUCCESS CONSULTANT, SALES SOLUTIONS - MANAGEMENT AND ADMINISTRATION
Accomplished sales, marketing, and account management professional with an outstanding academic background in business and communication. Articulate
communicator and effective writer, with prior experience working in sales and marketing environments. Self-motivated individual who also collaborates
productively on teams. Skilled at completing projects successfully, within deadlines. Expertise in sales operations, social networking, client relations, customer
support, and public relations. Conversant in Spanish.
Customer Success Consultant, Sales Solutions - Management And AdministrationJul 2016 - Current LinkedInChicago, Illinois
Assist with the transition of PointDrive to LinkedIn.
Customer Success Specialist, Team Lead (acquired by LinkedIn)Sep 2015 - Jul 2016 PointDrive (acquired by LinkedIn)Chicago, Illinois
Conduct web-based and in-person demonstrations of the product, negotiate terms, and renew business.
Field customer escalations around on-boarding requests and issues.
Perform ongoing analysis of customer engagement and take the necessary measures to increase product usage and adoption.
Maintain effective communication with clients, sales executives, and other sales support team members.
Maintain an understanding of customer requirements and strive for maximum customer satisfaction.
Drive and design care-related campaigns and more complex customer engagements.
When necessary, conduct phones calls, write emails, follow up on survey responses, and analyze survey data to ensure customer success.
Apply basic understanding of internal tools for documentation and reporting requirements; run standard reports and review them regularly.
Lead projects related to customers as well as internal process improvements.
Participate in cross-functional teams and serve as the liaison for Customer Success.
Business Development Representative (acquired by LinkedIn)Jun 2015 - Aug 2015 PointDrive (acquired by LinkedIn)Chicago, Illinois
Outbound prospecting a book of leads to create new opportunities for Account Executives.
Qualify inbound leads and conduct outreach to convert to new opportunities for Account Executives.
Sales Development Intern (acquired by LinkedIn)Jun 2015 - Aug 2015 PointDrive (acquired by LinkedIn)Chicago, Illinois
Provided conscientious customer service while marketing and selling product.
Regulated and scheduled demonstrations for new prospects.
Shadowed major informative meetings with current clients and potential opportunities.
Created and completed weekly sales reports and reviews.
Maintained and kept track of new leads and opportunities through entire sales pipeline.
Engaged new outreach via emails and calls.
Sales and contact reports
Detail-oriented data analysis
Bachelor of Arts: Corporate Communication and Minor in Business2015 University of MissouriColumbia, Missouri