Easton Nursing Center - CUSTOMER SERVICES / SALES Resume Example

Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.

Assigned to care for residents at a time

Assist with residents activities of daily living

Proficient in taking vital signs when needed

Sound knowledge of safety and accident prevention

Profound skills in bathing, feeding, clothing, and caring for residents

Provided excellent customer service

Input computer data (mortgage Payments)

Resolve customer complaints

Highly efficient on a multi-line phone

Verified that information in the computer system was up-to-date and accurate.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Assigned to care for 12 residents at a time

Assist with residents activities of daily living

Proficient in taking vital signs

Sound knowledge of safety and accident prevention

Profound skills in bathing, feeding, clothing, and caring for residents

Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Prepared patient rooms prior to their arrival.Assisted with adequate nutrition and fluid intake.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.

Entered new prescription orders for patients

Clarified prescriptions with pharmacists and doctors to insure accuracy of orders

Managed medication refills for nursing facilities

Developed and created a more effective filing system to accelerate paperwork processing.Updated departmental standard operating procedures and database to accurately reflect the current practices.

Responsible for reservations of rooms

Assisted customers with checking in and out of hotel

Terrific in customer satisfaction