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Customer Services Representative/Receptionist Resume Example

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CUSTOMER SERVICES REPRESENTATIVE/RECEPTIONIST
Summary
Responsible, reliable, flexible, and productive all the time. I have managed very busy areas and always with a very good attitude. I have over 6 years of experience I am very friendly and responsible optimism and positive attitude. Dedicated and focused on solving the customer's problem. I have the ability to motivate and supervise employees customer service. I have experience of Microsoft Excel, Microsoft Office, Microsoft Word, Power Point. Very dedicated to my work, responsible and I like listening to my bosses at all times so I can better contribute to the success of the company. Always with the best attitude to learn the best and fastest possible.
Highlights
  • Great Attitude
  • Quick learner
  • Internet Search
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Word
  • Microsoft PowerPoint
  • Type 45 WPM
  • Training and development
  • Employee scheduling
  • Cash handling accuracy
  • Cold Calling
  • Dedicated team player
  • Claims appeal procedures
  • Insurance eligibility verifications
  • Persuasive
  • Focused on customer satisfaction
  • Management of remote employees
  • Skilled multi-tasker
Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Market Research
  • Interviewed clients via market research surveys to identify product issues and customer needs.
Reporting
  • Prepared complex financial statements, and interim/annual reports for retail and service businesses.
  • Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.
Data Verification
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
​​

Experience
Customer Services Representative/Receptionist 08/2013 to CurrentCompany Name
  • Monetary Transactions.
  • Customer Assistance.
  • Handled cash, credit and automatic debit card transactions with accuracy.
  • Diligently completed all assigned task, working overtime as needed.
  • Greeted customer upon entrance and handled all cash and credit transaction.
  • Assisted customer over the phone regarding product, promotions, and orders.
  • Received positive feedback from guest and created repeat business by developing long term relationship with customers.
  • Send return mail Update customer information Help customer to resolve their questions Presenting exhibitions Write letter of experience Multitask experience.
Shift Manager05/2010 to 06/2013Company NameCity, State
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Performed restaurant walk-through's to gauge timeliness and excellent service quality.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Managed accounts payable, accounts receivable and payroll.
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Reorganized the sales floor to meet company demands.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions.
  • Analyzed marketing information and translated it into strategic plans.
Moneylender05/2006 to 07/2008Company NameCity, State
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Addressed and resolved non-routine, complex and unexpected variances.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Education
Associates of Science: Business Business Administration2012Salt Lake Community CollegeCity, State, USBusiness Business Administration
DiplomaGPA: Pillar Award GPA: 3.8Pillar Award GPA: 3.8
Honors Diploma High School Diploma2006Highland High SchoolCity, State
High School DiplomaGPA: GPA: 3.9
GPA: 3.9
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Languages
Bilingual Spanish/English Advanced and fluent in both language
Skills
Bookkeeping, Closing, credit, Customer Service, Customer Assistance, debit, English, exhibitions, listening, Microsoft Excel, mail, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Presenting, Bilingual Spanish, team player, phone, Type 45 WPM
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Resume Overview

School Attended

  • Salt Lake Community College
  • Highland High School

Job Titles Held:

  • Customer Services Representative/Receptionist
  • Shift Manager
  • Moneylender

Degrees

  • Associates of Science : Business Business Administration 2012
    Diploma
    Honors Diploma High School Diploma 2006
    High School Diploma

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