Experienced Administrative Assistant looking for new opportunities in Wichita Falls.
Representative 04/2014 to 09/2014 Gilmore's Collision Center - Wichita Falls
Developed customer relationships by assisting when customers entered the business for estimates and vehicle drop off.
Printed assignments through CCC from insurance claims and reviewed the information with the customers for accuracy.
Contacted the estimators to review vehcile damages.
Upon vehicle drop off, assist with paperwork to be placed in the vehcile, and reviewing the timetable for repairs with the customer.
Photographed all vehciles on the drive for damage assesment in the shop and added photographa into the Summit system for later review.
Monitored Summit for payment options for each veichle and contacted insurance compaines to maintain where intial estimate payments were being submitted.
Checked vehicles into Summit and adjusted their location in the system as directed by management.
Arranged towing options as needed for customers and insurance for vehicles to be relocated to the business for estimate and repair.
Printed assignemnts through CCC and contact each customer regarding the information from the insurance to arrange for estimates to be complted for the claim.
Answered phones as needed and fielded calls for managmenet, insurance information and customer inquiries to the appropriote associate.
Completed filing of invoices for payment by Accounts Payable by date.
Worked in Summit to add lines to estimates for invoices from alignments, glass work and other procedures for final billing accuracy.
Administrative 01/2013 to 03/2014 Colwill Engineering, Inc Tampa , Florida
Assistant in Account Payable and Receivable Spearheaded the payables program for timley payment and bill posting.
Accurately handled payables as they arrived via mail/email into quickbooks.
Check runs were actioned three times a month to ensure bills were paid according to due dates and times once they arrived via mail/email.
Collected all packing slips and reciepts for multiple company branches to be balanced againt bills as they arrived via mail/email.
Monitored the Dues and Subscription renewals and charges throughout the year to ensure all software updates were completed on time, kept subscriptions up-to-date per the President's direction and added new renewals as required.
Ensured all job charged expenses were approved and signed off by the Project Managers.
Completed associate expense reports and payment checks at the end of each month.
Filed all payables according to company branch.
Compiled an estimated company budget spreadsheet once a month to help forecast the following months expenses.
Completed credit applications as required using company referal lists.
Completed supplier checks and requested release of liens each month.
Entered subcontracter bills to accrue.
Completed daily deposits into quickbooks and paid out any subcontracts as required.
Completed monthly billings for each company branch and posted all billings in appropriote job files.
Managed and adapted company spreadsheets for the Percent Complete Report completion at the end of each month by adding in expenses, billings and payments while balancing to Quickbook totals.
Reviewed company timesheets as required and complete edits in quickbooks for weekly and bi-weekly payroll completion by Human Resources.
Managed the scanning processfor quickbooks for for Certificates of Insurance, W9 forms, Invoices, Bills, Checks, Contracts, Proposals and other company correspondence.
Handled incoming calls and visitors to the appropriote department and company branch.
Completed IT help desk tickets as assigned by management to troubleshooting the problem and fix with equipment adjustments and updates or via phone conference with offsite IT department JCPenney's -Wesley Chapel, Florida March 2011January 2013 Loss Prevention Lead Expert Supervised all store functions and team members to prevent loss of company assets from dishonesty or neglect through highly organized investigation operations and reporting systems.
Responsible for the protection of customers, visitors, and team members from harm or loss by spearheading the safety and shrinkage awareness through store communications, one- on-one meetings with team members and running stand up meetings various store groups.
Monitored and upkeep monthly store audits of store operations and safety aspects.
Created action plans to aid the speedy completion of any opportunities and partners with store leadership to ensure better accuracy in the future.
Created a store action plan to help reduce shrinkage in 10 key areas and worked with the store team to ensure all members knew and understood what areas were high risk and what their actions needed to be for the future.
Created a store action plan to help reduce store incidents related to safety.
Assigned different portions to other team leaders and partners with store leadership to ensure all members work safely and report opportunities immediately.
Monitored fraudulent activity by utilizing company systems and partnerships to encompass financial fraud and merchandise theft.
These investigations entailed report review against video footage.
This organization was very important for internal cases; number currently the top in this company district at 0.7% to $1M in sales.
Safety and Shrinkage Awareness - Reduced store shrinkage from 1.96% to 1.48%, Reduced General Liability claims by five incidents and Workers Compensation claims by two incidents by using company formats for intercommunications and talks at stand up meetings.
Partnered with the store trainer to complete training classes with new team members as it related to cash handling, discount applications, associate discount policy, credit card safety, correct re-ticketing and safety issues throughout the store.
Store Department Supervisor 09/2007 to 03/2011 JCPenney's Brandon , Florida
Responsible for associate relations within the department and store; ensuring accuracy in sales and marketing information provided for associates and the customers; that the return policy is maintained to highest standard of great customer service; all while delivering high overall standards of Customer Satisfaction and Service at all times.
Monitored departmental sales and marketing programs in order to keep within store salary hours available and ensured sales were met for current programs within the department as well as assisting Manager with department schedules and changes thereof.
Up keeping marketing programs in word and excel spreadsheets.
Ensuring that Credit and catalogue referral goals were met within the Children's department.
Being Credit and Marketing Captain 1 or 2 times a year ensuring that info is out to associates on goals and events.
Managing the information in word and excel spreadsheets.
In charge of the Gift Card program.
Responsible for ensuring all associates know of sales and sales goals for the store and any changes in procedures.
Managing sales numbers, ensuring store goals are met.
Managing any store competitions for gift cards, monitoring daily in excel spreadsheets.
Placement of all new merchandise using set sell planners, ensuring that all merchandise is price pointed using company guidelines as well as ADA standards.
Responsible for whole store recovery at the end of daily business in all sales areas.
Assist in associate training for departments making sure that every question is answered and all information provided with regards to product, sales and marketing.
Responsible for completing WMA tasks assigned by corporate office in regards to stop sale merchandise, sales event preparation, and set sell planner completion.
Answered customer enquiries relating to available merchandise within store or catalogue, holding or ordering as needed.
Completed MOD shifts for the store as a whole, answering any customer questions, as well as issuing monies needed for registers during store hours.
Assisted Money order associates with cash pickups and deliveries within the store.
Assisted the loss prevention team in assessing suspicious customers and aiding in recovery of lost or stolen merchandise.
Bachelor of Science : International and Comparative Criminal Justice July 2014 Kaplan University GPA: 3.99 President's List International and Comparative Criminal Justice 3.99 President's List
10 key, Accounts Payable, Accounts Receivable, ADA, Billing, billings, budget, bi, cash handling, Contracts, Credit, Customer Satisfaction, customer service, direction, email, filing, financial, forms, help desk, Human Resources, Insurance, Inventory Management, Invoicing, leadership, Loss Prevention, Managing, marketing, meetings, excel spreadsheets, Microsoft Excel, excel
spreadsheets, mail, Money, office, Microsoft Outlook, Microsoft PowerPoint, word, Microsoft Word, MOD, payables, payroll, Proposals, Quickbooks, repairs, reporting, Safety, sales, scanning, spreadsheets, spreadsheet, Stock Control, Summit, phones, phone, trainer, troubleshooting, video,