Customer Service/Warehouse Worker Resume Example
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CUSTOMER SERVICE/WAREHOUSE WORKER
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in both resturant and warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Customer Service/Warehouse Worker, 03/2018 to 01/2019
General Electric – Irvine , CA
General Electric – Irvine , CA
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Compiled customer feedback and recommended service delivery improvements to management.
- Effective liaison between customers and internal departments.
- Promoted available products and services to customers during service, account management and order calls.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Surpassed sales goals through implementation of effective marketing strategies.
- Responded to customer requests for products, services and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environment.
Warehouse Worker, 01/2018 to 03/2018
Arby's, Llc – Greenfield , IN
Arby's, Llc – Greenfield , IN
- Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals
- Operated company vehicles and heavy equipment with focus on safety and risk management
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
Cook, 02/2017 to 12/2017
Bakers Square – Clive , IA
Bakers Square – Clive , IA
Cook, 11/2016 to 02/2017
Black Bear Diner – City , STATE
Black Bear Diner – City , STATE
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Verified proper portion sizes and consistently attained high food quality standards
- Ordered and received products and supplies to stock kitchen areas
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Created ice sculptures for major events such as weddings and private corporate parties
- Recommended menu items for new dish development, holidays, special events and promotions
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Mentored staff in expectations and parameters of kitchen goals and daily work
- Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Assisted chef with planning easy but elegant appetizers to spark customer interest
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering
- Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products
- Handled portion control activities according to specified instructions provided by chef
- Unloaded food supplies from distributor trucks to efficiently organize inventory
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
Education
High School DiplomaRio Americano High School - City, State
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Resume Overview
School Attended
- Rio Americano High School
Job Titles Held:
- Customer Service/Warehouse Worker
- Warehouse Worker
- Cook
Degrees
- High School Diploma
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