Skilled technician committed to addressing customer concerns with speed, accuracy and professionalism, while troubleshooting issues with Cable, Internet and Telephone systems.
Resourceful CSR who consistently meets and exceeds productivity goals..
Customer Service Representive with track record of developing a quality call center workforce.
Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.
Assisted in the laying of asphalt in parking lots, military base, city streets and state highways. Included labor responsibilities, heavy equipment operation and maintenance.
Coordinated the positioning and set up of work zone. Stopped traffic, ensuring the safety of workers. Provided information to the public regarding length of delay and length of project.
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