Proficient at installation repair and maintenance of personal computers and at creating LAN systems. Also competent at explaining technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware.
Diagnosed hardware and software failures and resolved technical issues to the satisfaction of my company and its customers.
Installed cable and telephony services for WOW subscribers.
Provided outstanding customer service to WOW's customers.
Install Brighthouse Enterprises cable television service, high speed Internet and telephone systems for commercial and residential subscribers.
Troubleshoot and resolve customers' issues as they related to Brighthouse's services.
Configure customers computers to make them compatible with Brighthouse's service.
Selected on special advance team to establish Kablelink Communications in the Orlando area.
Installed cable service, high speed Internet and telephone systems for Brighthouse Networks residential and commercial customers.
[National Dean's List] Academic Achievement Award
Cleveland Institute of Technology : A+ Certificate
NCTI Jones : Internet, VOIP and HSD Installer.
NCTI Jones : Hybrid Fiber and Coax
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