Skilled customer service/pharmacy technician committed to addressing customer concerns with speed, accuracy and professionalism.Resourceful customer service representative who consistently meets, exceeds productivity goals with good oral, written and electronic communication skills. Excellent problem solving skills with 5 years of experience in a fast paced business environment. Knowledgeable of Microsoft Word Excel,also can type 30-40 wpm.
Assisted customers with DSL trouble shooting. Resolved product issues and shared benefits of new technology. Provided quality communication, customer support and product representation for each client.
Assisted customers with prescription filling. Processed insurance claims to pay for medication. Oversaw other technicians making sure tasks were completed.Prevented store losses using awareness, attention to detail and integrity.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Accurately logged all daily shipping and receiving orders.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Completed program and was certified.
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