LiveCareer-Resume

customer service supervisor resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Driven Customer Service Professional motivated to maintain satisfaction and contribute to success in any way. Goal oriented with a love for organization and efficiency. Reliable and accountable. Very quick learner with an adaptable can-do attitude. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Conditioned to high volume & high stress situations. Taking the appropriate measures to diffuse any problems or urgencies, while conducting communications in a positive direction. Personable, yet professional with great active listening skills. Learning, growing, humility and building are my guidelines to success.

Education and Training
American Red Cross Online, Expected in 08/2022 : Adult, Child And Baby First Aid/CPR/AED - GPA :
  • Fully Certified - Adult, Child And Baby First Aid/CPR/AED
  • Valid Until 8/2024
Pinellas Technical College St.Petersburg , Expected in 12/2018 : Licensed Practical Nursing - GPA :
  • Full Time Student Graduated Class of 2018
  • A - average managed throughout schooling
Tomlinson Adult Learning Center Saint Petersburg, FL Expected in 05/2014 High School Diploma : - GPA :
Skills
  • Workforce Management
  • Proficient in Softwares
  • Expertise Customer Service skills
  • Report writing and data entry
  • Scheduling and calendar management
  • Organization and Multitasking
Experience
The Luxottica Group - Customer Service Supervisor
King Of Prussia, PA, 02/2019 - Current
  • Organize and delegate Department tasks to Customer Service Representatives
  • Ensuring that all Company Department Goals and Standards are met by employees using standard metrics for insight on performance
  • Weekly & monthly sales reporting for individual representatives are exported and uploaded to Google Drive appropriate shared folders
  • Returned Product Reports are required to be conducted on a monthly basis using Shipstation. This report is exported via Excel and uploaded to Google Drive
  • Conducting Performance Reviews; Information is gathered from the stats of said employee, including achievements, attributes and improvements needed. A meeting is conducted with the Company Present and the representative to go over all previous, current and future goals and miles stones required for success
  • Documentation of time-off requests, absences & any type of employee issues are put on the Company Calendar as needed
  • Disciplinary action is required to be taken by myself the Supervisor for any employees having excessive & unexcused tardiness, poor performances and/or failure to comply with Company Policy and Standards
  • Training Courses; Ensuring all Customer Service Representatives have completed & passed all assigned Department Training Courses in Moodle - a Course Creation Software for Businesses
  • Company Activities are solely organized by myself. Anniversaries, Birthdays and various Company Holiday Celebrations are to be planned out and organized on time. Employee gifts, desk decorating, reordering party supplies, venue bookings and company lunches are to be kept up and ready to go
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained staff to meet company objectives.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Generated KPI reports to track and improve metrics.
  • Answered phone calls and responded to questions, concerns and escalated issues.
Bass Pro Shops - Firearm Technical Support Supervisor
Broken Arrow, OK, 02/2019 - Current
  • Reviewed Product Issue cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Assisted customer in understanding products, components and systems with troubleshooting phone support
  • Conducted monthly Firearm Inventory audits as required by the ATF for accountability documentation
  • Kept strict attention to all incoming & outgoing firearms using FFL Boss Bound Books to Acquisition and Disposition all Serialized Firearms in accordance to the ATF standards
  • Total process of FDLE Background Checks, 4473 paperwork and firearm transfer sale completions
  • Fully Customer Service Scope oversee is held for each Tech Support Member having the same performance requirements and delegated tasks
  • Monday.com is used to document Company tasks including Custom Work Installations, Serial Numbers, and Order Payments received. This is micromanaged and overseen throughout each work day to follow up on progress and goals
  • Assisted customers with various types of technical issues via email, live chat and telephone.
Traditions Spirits - Sales Associate
Ada, OK, 08/2013 - 08/2015
  • Helped customers find specific products, answered questions and offered product advice.
  • Greeted customers entering appliance showroom proactively and courteously.
  • Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
  • Maintained knowledge of products to educate customers on available appliance options and model variations.
  • Coordinated schedules with customers for appliance deliveries, and installations.
  • Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
  • Approached customers and asked open-ended questions to better understand buying needs and budgets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
Clay Oven Indian Cuisine - Waitress
City, STATE, 08/2011 - 08/2012
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Informed customers about specials, upselling additional food and drink items.
  • Communicated effectively with patrons, took orders and made item recommendations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Calculated the register til at the end of each shift

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Resume Overview

School Attended

  • American Red Cross
  • Pinellas Technical College
  • Tomlinson Adult Learning Center

Job Titles Held:

  • Customer Service Supervisor
  • Firearm Technical Support Supervisor
  • Sales Associate
  • Waitress

Degrees

  • High School Diploma

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