Highly competent and motivated professional with proven success in customer service management. Proficient in SAP, BI, High Radius, Microsoft Excel, Word, Outlook, PowerPoint, IBM Inventory, AS/400 (PRMS/PKMS).
ACH Food Companies. IncSeptember 2007 to CurrentCUSTOMER SERVICE SUPERVISOR Ankeny, Iowa
Responsible for managing 500 Foodservice accounts, Canadian Accounts and Export accounts.
Implementation team for Open Text Imaging Systems.
Implementation team for High Radius Deduction Management.
Implementation team for SAP Order Management System and UDM_Dispute Management.
Analyze and formulate solutions in relation to trade billback promotions and non-trade deductions.
Verify promotional trade funds through contract programs.
Responsible for the training of deduction work from Creditek to ACH Customer Service changing how our department manages the customers from a start to finish process.
Manage efficient and effective follow up on delinquent invoices and collection issues.
EXPORT COORDINATORDes Moines, Iowa
Maintain inventory for sister office in the Netherlands.
Manage all International customer accounts.
Process letters of credit.
Create and maintain purchase orders to meet customer requirements.
Arrange transportation/logistics working with our vendors and Freight Forwarders.
Manage sales reports.
Carpenter Uniform and Promotional ProductsJanuary 2005 to January 2007PROJECT ADMINISTRATOR Des Moines, Iowa
Oversee website development internally and for offsite customers.
Manage inventory and purchasing.
Management of inventory production reports and order tracking reports.
Maintain in house price lists for 300 vendors.
Manage and update item masters in ASI computer system.
ACH Food Companies, IncJanuary 1996 to January 2005ACCOUNT REPRESENTATIVE Ankeny, Iowa
Management of foodservice and export customer accounts worldwide.
Manage retail grocery orders and deductions throughout the United States.
IBM Vendor Management for specific customers.
Create and maintain purchase orders in timely manner to meet customer requirements.
Resolve shipping, transportation, inventory and pricing issues for assigned accounts.
Determine validity of invoice deductions and process accordingly.
Verify promotional trade funds through contract program.
Follow up on delinquent invoices and collection issues.
Daily interaction with transportation, logistics, planning, marketing and sales.
Iowa State University Southeast Polk High School2009Certificate of Continuing Education for Coaching and Mentoring Skills for Managers and Supervisors - Rockhurst University Continuing Education Center
2007- Excel Courses Beyond the Basics - Certificate from Fred Pryor Seminars
2000IBM Management Inventory classes Business References: Gary Storm Business: 609-806-1704 Church & Dwight email: firstname.lastname@example.org Director of Trade Marketing
Certificate of Continuing Education for Coaching and Mentoring Skills for Managers and Supervisors - Rockhurst University Continuing Education Center - Excel Courses Beyond the Basics - Certificate from Fred Pryor Seminars IBM Management Inventory classes Business References: Gary Storm Business: 609-806-1704 Church & Dwight email: email@example.com Director of Trade Marketing
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