Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.Trained staff on how to improve customer interactions.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Promoted and sold salon services and products.Operated cash register to receive payments from customers.Created repeat business by developing long-term relationships with regular customers.Pre-booked appointments to guarantee repeat business.
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