customer service stocking associate resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

  • Customer Service
  • Active listening
  • Multitasking
  • Cashiering
  • Time Management
  • Dependability.
  • Conflict resolution.
  • Performance improvement strategies
  • Adaptability
  • Money Handling
  • Retail Sales
  • Excellent Interpersonal skills
  • Communication Skills
  • Skilled Data Entry
  • Great Attention to details
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Correcting Discrepancies
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Preparation of Demonstrations
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Customer Support
  • Call Documentation
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Prioritizing Calls
  • Exceptional Communicator
  • Inventory Replenishment
  • Speaking Clearly
  • Selling Skills
  • Safe Work Practices
  • Monetary Transactions
  • Inbound and Outbound Calling
  • Corrective Actions
  • Reading Comprehension
  • Invoice Preparation and Processing
  • Excellent Attention to Detail
  • Billing Adjustments and Refunds
  • Establishing and Maintaining Customer Relationships
  • Cultural Awareness
  • Communications Strategies
  • Google Sheets
  • Computer Proficiency
  • Promoting Brand and Company Identity
  • Machinery Upkeep
  • Guest Experiences
  • Guest Satisfaction
  • Sales Quota Achievement
  • Livechat Messaging
  • Team-Oriented and Cooperative
  • Membership Inquiries and Renewals
  • Performance Motivation
  • Replenishment Processes
  • Microsoft PowerPoint
  • Suggestive Selling
  • Email Etiquette
  • Food Allergies
  • Sales and Upselling
  • Call Transfers
  • Customer Buying Habits
Work History
Customer Service/ Stocking Associate, 03/2020 to 07/2021
CalivaBellflower, CA,

  • Answer product and service questions and suggesting information about other products and services
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Operated manual and electric pallet jacks.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
Skycap, 05/2019 to 09/2019
Coborn'sPark Rapids, MN,
  • Assist elderly and disabled passengers to and from flights
  • Assist passengers with luggage
  • Fulfill passenger request
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Upheld neat, clean and serviceable crew room and airport standby room to present pleasant atmosphere,
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
Sales Associate, 08/2018 to 04/2019
JCPenneyCity, STATE,
  • Greets and receives customers in a welcoming manner
  • Provides outstanding customer service
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Assist customers with finding merchandise on sales floor
  • Assists with inventory, including receiving and stocking merchandise
Sandwich Artist, 02/2018 to 08/2018
Woodland MallCity, STATE,
  • Prep food
  • Greet and serve customers
  • Maintain food safety and sanitation standards
  • Greeted guests, promoted specials and took orders.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
: General Studies, Expected in 08/2024 to Grand Rapids Community College - Grand Rapids Michigan ,
High School Diploma : , Expected in 05/2020 to East Kentwood High School - Kentwood, MI,

Class of 2020

  • Received Wade H. McCree Jr. Scholarship (GVSU)
  • Participant of East Kentwood High School Challenge Day- team lead
  • Participant of Crowns Incorporated- College Advisory Mentorship Group
  • Participant of YWCA- Young Women For Change Group
  • Participant of Kentwood Police Departments- Youth Academy
  • Participant of Davenport University’s Forensic Science Camp

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Resume Overview

School Attended

  • Grand Rapids Community College
  • East Kentwood High School

Job Titles Held:

  • Customer Service/ Stocking Associate
  • Skycap
  • Sales Associate
  • Sandwich Artist


  • High School Diploma

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