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Macular Health LLC - Customer Service Specialist/Office Management Resume Example

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CUSTOMER SERVICE SPECIALIST/OFFICE MANAGEMENT
Summary
Dedicated and focused hard-worker, who excels at prioritizing, completing multiple tasks simultaneously, and following through, to achieve project goals. Seeking a role of increased responsibility and authority.  I am a committed, consistent, and punctual individual. I am currently seeking employment with a company in which I can be the perfect asset. Core qualifications are, but not limited to, strong organizational skills, proofreading, listening skills, data entry, excellent communication skills, computer proficiency, MS Windows proficient,  E-mail, very fast learner, courteous demeanor, documentation, scheduling, energetic work attitude, filing, customer service, organization skills, telecommunication skills, multi-tasking, multi-line phone usage, multi-task management, adaptability, all Microsoft Office Suites, active listening, shipping and receiving, Internet research, Invoice processing, credit card processing.
Highlights
Schedule management
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Advanced MS Office Suite knowledge
  • Dedicated team player
  • Strong interpersonal skills
  • Proofreading
  • Mail management
  • Schedule management
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Sharp problem solver
  • Energetic work attitude
  • Large cash/check deposits expert
  • Invoice processing
  • Adaptive team player
  • Customer service expert
Accomplishments
Customer Service
    Managed call flow with up to fifteen calls in queue per minute.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Operated several incoming phone lines and properly directed all calls.
Experience
02/2011 to 07/2013
Customer Service Specialist/Office Management Macular Health LLC － Gardendale, AL
  • Interacted with customers and retail buyers to expedite orders.
  • Processed daily invoices and billed renewed invoices to clients.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
12/2009 to 11/2010
Customer Assistant/ Team Lead AT&T － Birmingham, AL
  • Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
  • Ensured customer satisfaction by providing telephone technical support.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Developed reputation as an efficient service provider with high levels of accuracy.
02/2002 to 03/2006
Legal Assistant Zarzaur & Schwartz, P.C － Birmingham, AL
  • Assisted customers in person and via telephone.
  • I performed preparation duties for an Attorney, which included, but was not limited to, preparing and filing garnishments, collections, typing, filing, handling incoming and outgoing phone calls, and customer service.
  • Cross-trained and provided back-up for other customer service representatives when needed.
Education
Associate of Applied Science: Nursing Jefferson State Community College － Birmingham, AL, United States Degree in progress.
Psychology Jefferson State Community College － Birmingham , AL , United States Degree in progress.
2000
High School Diploma Gardendale High School － Gardendale , AL , United States
Skills
Advanced in all clerical duties, including, but not limited to, filing, faxing, customer interaction, customer service, typing, preparing documents, scheduling, making and receiving calls, on a mulit-phone line system. 
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Resume Overview

Companies Worked For:

  • Macular Health LLC
  • AT&T
  • Zarzaur & Schwartz, P.C

School Attended

  • Jefferson State Community College
  • Gardendale High School

Job Titles Held:

  • Customer Service Specialist/Office Management
  • Customer Assistant/ Team Lead
  • Legal Assistant

Degrees

  • Associate of Applied Science : Nursing
    Psychology
    High School Diploma

Where can I find a Macular Health LLC Customer Service Specialist/Office Management resume example in Gardendale, Alabama ?

This is an actual resume example of a Customer Service Specialist/Office Management who works in the Office Assistants Industry. LiveCareer has 151592 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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