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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Well-developed communication, interpersonal, organizational skills honed through extensive and dynamic customer service experience. Demonstrated exceptional customer service skills and attention to detail; experience working with diverse clients and understanding unique client needs. Accurate, analytical, results and solution-oriented; with ability to work independently and in a team-oriented environment; experienced leading and liaising with colleagues. Proven ability to deal calmly, courteously, and effectively with people while remaining tactful and courteous.

Skills
  • Customer Service
  • Relationship Building
  • Problem Solving
  • Administrative Work
  • Data Entry
  • Customer Management
  • Training
  • Leadership
  • Office 365
  • ISO 9001
  • ISeries AS/400
Work History
Customer Service Specialist, 03/2018 - Current
Manitowoc Manitowoc, WI,
  • Provide and assist customers via telephone regarding products, services, order status, returns and other general questions and concerns regarding warranties and more.
  • Respond to customers with knowledgeable answers to questions and products, pricing, and availability along with finding alterative products in catalogue.
  • Enter orders accurately and efficiently in a timely manner via different platforms (fax, phone, email, agent).
  • Identify and assess customer needs to achieve first contact resolution.
  • Work alongside purchasing, logistics and operations to ensure product flow through and to fulfill and satisfy customer order completion by coordinating rush shipments when necessary.
  • Prepare direct import customs documentation for international shipments.
  • Recognized by manager for surpassing performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Parts and Service Coordinator, 08/2006 - 03/2018
Melnor Inc. City, STATE,
  • Administered and provided details to the customer regarding warranty and service coverage.
  • Maintained customer records; updating warranty information and notes pertaining to customer issues.
  • Resolved product problems by clarifying complaint in order to make the appropriate resolution decision.
  • Ordered parts from suppliers and performed follow ups.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Promote to Customer Service Specialist due to strong relationship building skills.
Production Team Member/Material Handler, 03/2003 - 08/2006
Melnor Inc. City, STATE,
Education
High School Diploma: , Expected in 06/2000
-
Clarke County High School - Berryville, VA
GPA:
Certifications
  • Getting Work Done in Office 365
  • Outlook 2013: Efficient Email Management
  • MailChimp Fundamentals (2014)
  • Using Customer Surveys to Improve Service
  • Excel on Steroids-Power Pivot
  • Microsoft Outlook Basics
  • Forklift Certificate of Training
  • Microsoft Word 2007 Level 1
  • Microsoft Excel 2007 Basic

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Resume Overview

School Attended

  • Clarke County High School

Job Titles Held:

  • Customer Service Specialist
  • Parts and Service Coordinator
  • Production Team Member/Material Handler

Degrees

  • High School Diploma

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