customer service specialist resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
  • Customer-oriented
  • Active listening skills
  • Consistently meets sales goals
  • Retail sales
  • Computer literate

  • Merchandising Skilled problem solver
  • Motivated team playerEmployee relations
  • Natural leader
  • Fluent in English, Portuguese and Spanish
Work History
07/2013 to Current
Customer Service Specialist Pennichuck Water Works Inc Nashua, NH,
  • Provides an effective deterrent to theft by maintaining a professional and knowledgeable presence at front end.
  • Greets customers and provides support as customers enter the store (ex: provides shopping carts or TJX rewards media and information).
  • Monitors high shrink departments and provides customer service in high shrink departments, as needed.
  • Conducts routine inspections of alarm systems and locking mechanisms, and follows up on findings.
  • Promotes/encourages safe cash handling (e.g., bank deposits, cash pick-ups).
  • Conducts bag checks and conducts/supports EAS tagging and ticketing audits in high shrink departments.
  • Responds to EAS alarms and completes other audits and assessments as directed by the Region.
  • Supports customer service initiatives in the dressing room.
  • Encourages safety awareness and supports maintenance of a risk-free environment.
  • Maintains an effective partnership with Store Management and LP team members to accomplish work assignments and overall goals/objectives.
  • Coordinates and executes shrink reduction activities in conjunction with management.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
2013 to 2013
Shift Manager Marco's Pizza Florissant, MO,
  • Management Work effectively with store management and store crews 
  • Supervise the store's crew through assigning, directing and following up of all activities 
  • Effectively communicate information both to and from store management and crews 
  • Customer Service Assist customers with their questions, problems and complaints 
  • Greet customers using the eye's, hi's and help at all times
  • Handle all customer relations issues (accidents) in accordance with company policy and promote a positive shopping experience for all CVS customers 
  • Maintain customer/patient confidentiality
  • Merchandise/Presentation Price merchandise 
  • Stock shelves Execute the display, sign and inventory of weekly, major promotional, and seasonal merchandise 
  • Reset departments following POGs, adapting them to a particular store if necessary 
  • Execute the display and maintenance of off-shelf merchandise 
  • Shrinkage Control use of register keys, securing door keys, and safe combinations 
  • Control use of employee discount card for register management functions 
  • Execute locking of safe and setting of alarms when closing the store 
  • Complete random cash verifications, electronic journal tape checks 
  • Conduct employee bag checks Identify and react to shoplifters and apprehend to secure company assets 
  • Maintain and react to EAS program Operations 
  • Operate a cash register 
2009 to 2012
Medical Office Assistant Breg, Inc. Oxford, MS,
  • Maintenance of office patients charts, including cataloging, distribution, and record keeping; 
  • Assuring office is neat, and stocked with necessary tools for functionality; 
  • Member management, including email reminders, member roster, and records of financial dues 
  • Assist with planning and execution of all insurance bills; Customer Service.
  • Operated a cash register for cash, check and credit card transactions
2005 to 2009
Office Manager University Of Kansas Lawrence, KS,
  • Assist clientele as they enter office and via phone;.
  • Perform filing, data management, drafting and editing short office memos;.
  • Quality Control, Scheduling appointments, Payroll.
  • Alerted customers to upcoming sales events and promotions.
  • Trained new sales associates each quarter.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Expected in 7 2009
Medical Office Assistant:
PCI Health Care Tech School - Richardson, TX
Expected in 5 2008
Associate: Business
Brookhaven College - ,
Expected in 12 2004
Bachelor: Business
State University of Ponta Grossa, PR Brazil - ,
balance, budget, cash handling, cash register, cashier, charts, closing, clientele, customer relations, Customer Service, CVS, data management, directing, drafting, editing, email, English, filing, financial, insurance, inventory, Languages, Linux, Mac, Office, Windows, Monitors, neat, operating systems, Payroll, pick, Portuguese, Quality Control, Read, record keeping, repairs, safety, Scheduling, Spanish, phone

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Resume Overview

School Attended

  • PCI Health Care Tech School
  • Brookhaven College
  • State University of Ponta Grossa, PR Brazil

Job Titles Held:

  • Customer Service Specialist
  • Shift Manager
  • Medical Office Assistant
  • Office Manager


  • Medical Office Assistant
  • Associate
  • Bachelor

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