Customer Service Specialist offering vast
experience in medical operations, excellent interpersonal communication
skills and the
organizational savvy to run a hospital facility smoothly seeking a leadership
role within an integrated delivery system. Well-trained accomplished
Customer Service Specialist
who proudly maintains a highly productive, efficient and quality-driven
environment at all times. Willing to complete additional training as required.
and motivated. Ability to perform multiple tasks. Personal experience dealing
with the public. Advocate for patients' rights; strive to understand a
patient's needs and concerns. I maintain critical thinking skills essential to providing
competent and dignified patient care Innovative, customer-oriented healthcare
administrator with background in managed, ambulatory and long-term care.
Misys Lab A, B
Medical terminology expert
Office support (phones, faxing, filing)
Budgeting and finance
Excellent verbal communication
Administrative support specialist
Creative problem solver
Exceptional communication skills
Strong client relations
Strategic sales knowledge
Customer Service Specialist, 12/2007 to Current Uic Pathology Lab Outreach Customer Service – 840 S. Wood St. Rm 170
Serves as liaison with new applicants and medical staff as needed Train new employees, Review and assign work flow, Communicates with clients by providing assistance on out of-the ordinary matters Provides administrative support to Director of Outreach, sales coordinator, operational staff, and clients Participates in the developing contracts for sites and establishing financial proposals for those sites Manage Financial Reports for Sales reps/Clients Generate Pricing and Charges for services and process billing for Sales Rep, clients and patient.
Manage general activities review and make recommendations related to making products and providing services to client and staff.
Consult with other executives, staff and board members about operations Participates in the development and administration of departmental policies and procedures Oversees the maintenance of required record-keeping and documentation for the outreach department Assemble monthly reports for clients/department dealing with billing for the month close and regaining lost revenue Organize meetings for coordinator/sales reps including outreach seminars.
Report client feedback and recommends changes to higher personnel Reviews, analyzes, and participates in the development and implementation of operational policies and procedures Supervises professional, and clerical staff directly.
I Plan, assigns, and reviews assignments; counsels staff; evaluates job performance; and approves or recommends actions May perform on-site visits to campus clients in order to ascertain and monitor the quality of services provided Reviews documents to determine adequacy and correct items as needed.
Solve some IT issues Ability to relay information to others for a better understanding as well as the ability to coordinate and oversee activities with others.
Met all customer call guidelines including service levels, handle time and productivity.
Devised and published metrics to measure the organization's success in delivering world class customer service.
Solved unresolved customer issues.
Strong leader of customer support staff.
Medical Assistant/CSR, 04/2007 to 11/2007 University Of Illinois – 1740 S. Taylor
Work in Recovery Room Unit Clerk Schedule/Discharge Patients
Monitor, evaluate and record, Vitals Signs, and EKG
Prepare patients/rooms for examinations
Acquire about medical history and explained treatment procedures
Give surgeon's instructions to patients Schedule OR procedures
Demonstrated ability to lead and motivate outstanding healthcare teams.
Medical Lab Assistant 3, 06/2004 to 04/2007 Uic Core/Outreach Lab/Phlebotomy – Chicago, IL
Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
Routinely retracted patient throat cultures and prepared them for lab submission.
Ordered and read lab tests,
Supervise training new employees
Contact, Advise, Recipients regarding
Filing/ Coping/ Fax
Answer the calls( (high volume)
Customer Services Skills
Work In The Main Lab(Core)/Outreach