Customer Service Specialist Resume Example

Funko in Everett, WA: Customer Service Representative

• Provides customer support for Marvel Collector Corps and Smuggler's Bounty subscription boxes.
• Works in multiple environments and applications: Zendesk, Freshdesk, Woo Commerce, logistics tracking, authorization.net, Outlook email, word processing and spreadsheets.
• Answers emails addressing customer inquiries, solving problems and providing information about products and shipping.

Premera Blue Cross in Mountlake Terrace, WA: Administrative Assistant

• Frequently used word processing, spreadsheet, database and presentation software
• Managed the complex meeting arrangements and coordinated the pre-planning activities
• Tracked, compiled and analyzed sales and contracts and reports
• Created expense reports, budgets and filing systems
• Directed administrative functions for the directors, principals, consultants and key managers
• Politely assisted customers in person and via telephone
• Developed reputation as an efficient employee with high levels of accuracy
• Served as the main liaison between customers, management and sales team

• Monitor project deliverables, status of tasks, and collaborating with cross-functional teams.
• Familiar with SDLC and projects tools to effectively manage deliverables of teams.
• Coordinated customer facing webinars and teleconferences, developing relationships with vendors, tracking customer attendance and post-meeting follow-up.
• Investigated issues and problems and drafted responses to urgent requests.
• In support of program manager or senior project manager, worked on large projects to upgrade software and systems, as well as, to manage large programs (ACA and Medicare).

• Worked on large and mid-size IT projects with program and project managers to meet company goals.
• Managed small IT projects.
• Created PowerPoint presentations for project meetings with executives, project teams and staff meetings.
• Arranged appropriate meeting logistics, agendas, schedules and meeting minutes.
• Collaborated with other administrative and project team members, human resources and finance department on projects and events.

• Executive level meeting coordination - scheduling, agenda, presentation development and meeting logistics.
• Coordinated and delivered executive leadership long-term and short-term goal progress status reports.
• Board meeting planning and delivery.
• Collaborated with cross-functional teams for board and steering committees.

• Coordination of complex meetings, calendars, prioritizing e-mails, department activities and goals.
• Coordinated travel arrangements, expense reimbursement, budgeting and ordering supplies for department.
• Coordinate large events for celebrations, kick-off meetings, and executive meetings.
• Answered phones for executives and corresponded with internal and external customers on behalf of the executive.
• Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
• Designed PowerPoint presentations for meetings.

• Worked with complex calendars, prioritized tasks, coordination of department activities, meetings and meeting minutes
• Answered phones for Vice President, Director and Management teamCoordinated travel, expense statements, budget preparation and tracking, and business correspondence
• Back-up assistance to Executive assistant in support of the Executive Vice President
• Maintained and coordinated management's vacation, day-to-day meeting and travel schedules
• Collaborated with other administrative team members, human resources and finance on special projects and events