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Customer Service Specialist Resume Example

Resume Score: 70%

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CUSTOMER SERVICE SPECIALIST
Professional Summary

Highly focused and results-oriented administrative, project management, and customer support professional with over fifteen years of experience. Motivated professional with exceptional communication and computer capabilities and a desire to be a part of a successful business environment. Broad industry experience in health insurance, title insurance, car insurance, information technology, pop culture/collectibles, and entrepreneurship.  Skilled in customer service and support, administrative and executive assistant roles, project coordinator and management, receptionist, and data entry and analyst roles.

Skills
  • MS Windows proficient
  • Excellent Outlook calendar skills
  • Works well under pressure
  • Articulate and well-spoken
  • Time management
  • Creative problem solver
  • Resourceful
  • Quick learner
  • Social media knowledge
  • Creative problem solver
  • Exceptional communication skills
  • Results-oriented
  • Self-directed
  • Accurate and detailed
  • Business writing
  • Project Management
  • Trusted key holder
  • Dedicated team player
  • Typing 60 wpm 
Work History
03/2016 to 12/2016
Customer Service SpecialistCompany Name – City, State
  • Customer support Funko B2B and Marvel, Star Wars, and DC comic subscription boxes.
  • Worked in multiple applications: Zendesk, Freshdesk, Woo Commerce, logistics tracking, authorization.net, Outlook email, word processing and spreadsheets.
  • Answered an average of 150 to 200 emails per day by addressing customer inquiries, solving problems, answering questions regarding sales and marketing, licensing requests, events, charity requests, technical helpdesk and providing product information and shipping.​
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.




01/2015 to 03/2016
Customer Service and Billing Rep; Administrative AssistantCompany Name – City, State

Funko in Everett, WA: Customer Service Representative

  • Provides customer support for Marvel Collector Corps and Smuggler's Bounty subscription boxes.
  • Works in multiple environments and applications: Zendesk, Freshdesk, Woo Commerce, logistics tracking, authorization.net, Outlook email, word processing and spreadsheets.
  • Answers emails addressing customer inquiries, solving problems and providing information about products and shipping.

Premera Blue Cross in Mountlake Terrace, WA: Administrative Assistant

  • Frequently used word processing, spreadsheet, database and presentation software
  • Managed the complex meeting arrangements and coordinated the pre-planning activities
  • Tracked, compiled and analyzed sales and contracts and reports
  • Created expense reports, budgets and filing systems
  • Directed administrative functions for the directors, principals, consultants and key managers
  • Politely assisted customers in person and via telephone
  • Developed reputation as an efficient employee with high levels of accuracy
  • Served as the main liaison between customers, management and sales team






01/2000 to 03/2014
Various roles (see below)Company Name – City, State

04/2013 to 03/2014
Project ManagerCompany Name – City, State
  • Monitor project deliverables, status of tasks, and collaborating with cross-functional teams.
  • Familiar with SDLC and projects tools to effectively manage deliverables of teams.
  • Coordinated customer facing webinars and teleconferences, developing relationships with vendors, tracking customer attendance and post-meeting follow-up.
  • Investigated issues and problems and drafted responses to urgent requests.
  • In support of program manager or senior project manager, worked on large projects to upgrade software and systems, as well as, to manage large programs (ACA and Medicare).





11/2011 to 03/2013
Project CoordinatorCompany Name – City, State
  • Worked on large and mid-size IT projects with program and project managers to meet company goals.
  • Managed small IT projects.
  • Created PowerPoint presentations for project meetings with executives, project teams and staff meetings.
  • Arranged appropriate meeting logistics, agendas, schedules and meeting minutes.
  • Collaborated with other administrative and project team members, human resources and finance department on projects and events.

11/2009 to 11/2011
Strategic Development Project CoordinatorCompany Name – City, State
  • Executive level meeting coordination - scheduling, agenda, presentation development and meeting logistics.
  • Coordinated and delivered executive leadership long-term and short-term goal progress status reports.
  • Board meeting planning and delivery.
  • Collaborated with cross-functional teams for board and steering committees.
10/2005 to 11/2009
Strategic Development Executive Administrative CoordinatorCompany Name – City, State
  • Coordination of complex meetings, calendars, prioritizing e-mails, department activities and goals.
  • Coordinated travel arrangements, expense reimbursement, budgeting and ordering supplies for department.
  • Coordinate large events for celebrations, kick-off meetings, and executive meetings.
  • Answered phones for executives and corresponded with internal and external customers on behalf of the executive.
  • Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Designed PowerPoint presentations for meetings.
03/2005 to 09/2005
Executive Assistant / Project Coordinator / Customer Service RepresentativeCompany Name – City, State
01/2000 to 03/2005
Administrative CoordinatorCompany Name – City, State
  • Worked with complex calendars, prioritized tasks, coordination of department activities, meetings and meeting minutes
  • Answered phones for Vice President, Director and Management teamCoordinated travel, expense statements, budget preparation and tracking, and business correspondence
  • Back-up assistance to Executive assistant in support of the Executive Vice President
  • Maintained and coordinated management's vacation, day-to-day meeting and travel schedules
  • Collaborated with other administrative team members, human resources and finance on special projects and events
Education
2016
Bachelor of Arts: Business Management
Northwest University - City, State
Business Management

1997
Associate of Arts:
Florida State College - City, State
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Resume Overview

School Attended

  • Northwest University
  • Florida State College

Job Titles Held:

  • Customer Service Specialist
  • Customer Service and Billing Rep; Administrative Assistant
  • Various roles (see below)
  • Project Manager
  • Project Coordinator
  • Strategic Development Project Coordinator
  • Strategic Development Executive Administrative Coordinator
  • Executive Assistant / Project Coordinator / Customer Service Representative
  • Administrative Coordinator

Degrees

  • Bachelor of Arts : Business Management
    Associate of Arts :

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