Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Screened telephone calls and inquiries and directed them as appropriate.
Maintained composure and patience in face of difficult customer situations.Support customers with online billing and account issues.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Referred difficult issues to upper management while maintaining positive rapport with customer.Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.
Verified that information in the computer system was up-to-date and accurate.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.Wrote clear and detailed clinical phone messages for physicians.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
For Having Satisfactorily Completed 140 hrs Customer Service academy.
Cum 86.10 GPA
Directors List/ Honor roll Academic Achievement Award Dec 2005.
Director's List/ Honor roll Academic Achievement Award Jan 2006.
Coursework in Marketing
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