Customer Service Sales Support Logistics Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Summary

Many years of top, diversified experience, holding positions of increasing scope and responsibility. Strong background in many areas including training, data analysis, project management , customer service, sales support, staff training, supervision , and client relations. Hard- Working and driven, while highly - experienced in all aspects of industry work, and is thoroughly familiar with industry products, practices and protocols. Well -versed in working in with a large and diverse clientele. Well - versed in working in start-up companies. Able to establish and cultivate successful, long -term client and industry relationships. Firmly committed to attaining high levels of client satisfaction, loyalty, and retention. Selected Accomplishments: Has consistently exceeded all performances expectations, and has ranked as an Exceeds/Exceeds performer from 2003-2012. Developed training program for new hires in the Quality Assurance Department/Customer service, Data Entry and Analysis. Exceeded Project Management deadlines for Physician marketing campaign designed to increase profitability per client. Provides mentoring and leadership support to new hires , and has played an integral role in assisting in the recruitment of new team members and marketing managers. Lead in ongoing process improvement and initiatives consisting of portfolio optimization, sales support, and administrative training. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications
  • Operations management
  • Staff development
  • Inventory control
  • Change management
  • Cross-functional team management
  • Skilled negotiator
  • Calm under pressure
  • Complex problem solving
  • Conflict resolution techniques
  • Marketing savvy
  • Team management
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Skilled multi-tasker
Professional Experience
Customer Service /Sales Support & Logistics, to
Bickford Senior LivingAurora, IL,
, 2013 to
, ,
  • Hired onboard Oct 21, 2013 through Adecco Staffing Agency Zimmer acquired Knee creations May 3, 2013.
  • Knee Creations pioneered and commercialized the Subchondroplasty procedure treating defects in bone associated with Bone Marrow Edema.
  • Processes Case Reports for a joint-preserving solution to chronic knee pain and osteoarthritis called The Subchondroplasty.
  • Provide top notch Customer service for a startup company.
  • Handle incoming customer/associate relations calls.
  • PRODUCE QUOTES FOR SALE FORCE OBTAINING PURCHASE ORDERS FOR ALL FACILITIES Assist Financial Analyst with commission for distributors Set up new facilities in our data base.
  • Assisted with meeting over 1 million dollars in sales in one months period Produced reports for inventory valuation for distributors Produce reports for sales to date for all Central and Western Region of the US Main Contact for all Sales Force and Regional sales director for Central and Western Region US Shipping of restock products to distributors Shipping of initial consignment to set up new distributors.
Customer Service Representative, 05/2009 to 12/2012
Waste Connections, ,
  • 3 years 8 months) Tampa/St.
  • Petersburg, Florida Area Making outbound and receiving inbound customer service calls Identifying problems and offering solutions to customers over the phone Partners with Sales, the Territory Coordinator, and the Digital Help Desk to ensure smooth installation and transition into Operations Schedules and coordinates the flow of work between all departments to maximize productivity and customer satisfaction Presents features and benefits of current products, introduces new products and services as part of customer retention and works in a partnership with a cross functional team focused on meeting account client needs Provides account clients with necessary training to effectively utilize Accent Health applications to include Patient Announcements Utilizes computer systems and database programs to track schedules, work progress, and communicate with all organizational units and account clients Training of all employees.
Inside Sales Representative/ Assistant Ops Mgr, 03/2007 to 04/2009
Accent Health , INC, ,
  • Responsible for 5 outside salesman to assist in placing orders, quotes & problem solving.
  • Assisted corporate headquarters in accounts payable/accounts receivable by receiving inbound checks and sending to the lockbox to assure that the customer's account with be updated.
  • Responsible for collections of the customer's accounts to make sure that payment was applied accurately.
  • Took over supervisory duties when our Operations Manager was laid -off such as training of new employees, ordering supplies i.e.; stationary, office equipment.
  • Problem solving performed daily reports to show volume of sales for each day.
  • Performed month end to show how much volume the branch brought in for the close of the month.
Diploma: , Expected in 1996
Bishop Shanahan High School - ,
Medical Certification for Medical Billing & Coding: , Expected in 2000
University of Pennsylvania - ,

accounts payable, accounts receivable, Agency, benefits, client, clients, customer satisfaction, Customer service, data base, database, features, Financial Analyst, functional, Help Desk, inventory, director, Medical Billing, works, Oct, office equipment, organizational, problem solving, Processes, Coding, progress, receiving, Sales, Shipping, Staffing, supervisory, phone, valuation

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Resume Overview

School Attended
  • Bishop Shanahan High School
  • University of Pennsylvania
Job Titles Held:
  • Customer Service /Sales Support & Logistics
  • Customer Service Representative
  • Inside Sales Representative/ Assistant Ops Mgr
  • Diploma
  • Medical Certification for Medical Billing & Coding