Motivated Computer Systems Analyst possessing exceptional troubleshooting skills for networking issues, end user problems and network security.
Exceeded monthly goals by successfully handling more than 600 calls per week. Reduced ticket escalations to management by 85% to only 2 per day. Resolved 90% of tickets issued.
Increase sales by 40% inside and outside. Made the company ~$150,000 in revenue per year. Save the company money in asset repairs (Desktop and some software) working under the Network Specialist.
Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Processed an average of 100-150 calls per day inbound and outbound technical support calls.
Certificate in CompTIA A+
Certificate in CompTIA Networking+
Certificate in CompTIA Security+
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