My job experiences began driving a school bus from 1972 until 1994. During this time I took on the role of teacher assistant continuing to drive. I remained as a teacher assistant for twenty nine years, at which time I decided to retire. Many times during my "school years" of employment, I found myself dealing with irate parents seeking ways to resolve issues regarding their child. I tutored students after school and supervised students required to remain after school hours for various reasons. I retired from the school system in 2012. I now find myself ready to seek new avenues. While still employed with the school system, I worked part-time from 1989-1996 in JC Penney's customer service department. Their customer service department included, layaway, layaway payments, credit card payments, catalog orders, gift wrapping, multiple diverse customer demands, securing nightly deposits, and locking the store for the evening closing. I left JC Penney in the fall of 1996 to seek better pay and better job opportunities. I joined the team at First Union Bank Collections department, later becoming Comp-U-Credit, where I remained until 2009. I left Comp-U-Credit to spend more time at home with my family.
I received multiple awards during my employment in collections including several for highest achievement numbers. I received The Tracy Lea Calhoun Memorial Award in 1990 for recognition of outstanding achievement. I was honored to speak at Wilkes County's District Attorney, Tom Horner's memorial service. I have presented Power Point demonstrations to classes, in addition to fulfilling requirements in several emergency situations for classroom coverage and control. I have taught classes, compiled lesson plans for classes, willing to be a team player wherever needed. Assigned to a new teacher having extreme difficulty maintaining control in her classroom, I accepted the challenge. Being assigned to four or more teachers during the course of a school year, often having to juggle my personal assigned duties. I have worked with demanding teachers upon receiving my daily assignments given in three minute increments. I work well under pressure and like a fast paced environment.
1989-1996 Dealing with all duties involved with customer service, credit card payments, credit card applications, issuing a temporary credit card for customer's use, calling the center to remove a temporary block after payment, issuing a J C Penny instant credit card if qualifications were satisfied on site. Often calling to track a delayed or displaced order. We were the core of the J C Penny store. Any and often all problem-solving was directed to customer service. I provided training for new-hires and further assistance when needed.
1984-2012 Any and all clerical duties for classroom teachers. Making copies, often compiling booklets. Being able to work with small groups in addition to supervising and instructing individual classrooms. Often dealing with testing materials following strict state guidelines, in addition to destroying confidential materials in said manner set by the state. Dealing with entering confidential student information.
1972-1994 After completing and passing the required written and driving tests, I drove a school bus for over twenty years. During this time also being required to become certified with a CDL driving license. In 1990 I received The Tracy Lea Calhoun Memorial Reward in recognition of outstanding achievement.
1996-2009 Trained in the various skills required to achieve the ultimate goal, company success. Trained in various laws concerning collection procedure, example, bankruptcy cases. Trained in the various computer skills required to complete a transaction including customer's questions. Skills required to access the necessary department to forward an account if necessary. Using professionalism at all times being aware of customer's privacy.
Integrated Software: Computer Applications
Survey of Mathematics
Principals of Managerial Accounting
Introduction to Business
Principals of Accounting I
Principals of Accounting II
Success and Study Skills
Argument Based Research
Basic PC Literacy
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