Human Resources Director
Hello. I am writing to you regarding a permanent part time job opportunity. I have worked at Fedex Office for almost 6 years and working toward beginning a new career as a massage therapist. I am an enrolled in classes as a student. I work in a fast paced retail environment managing cash, acting as a consultant for print orders, providing high level customer service, merchandising, and of course, shipping Fedex packages. I also possess solid business skills in administrative, sales and marketing capabilities.
A quick look at my resume gives you a preview of my diverse experience. I welcome the opportunity for an interview and have attached a resume for
MSWord, Excel, Access, PowerPoint, QuickBooksPro
Customer Service / Sales Associate January 2006 to CurrentFEDEX OFFICE － Alpharetta, GA
I am 5.5 year Fedex employee who provides top notch customer service and sales at the Windward/400 store.
This store is designated as one of the top producers in the nation and has been in the Presidential Award category.
It is recognized for its excellence in customer service, turn around, team effort for record monthly revenue, as well as high VOC (voice of the customer) scores.
This is a 24-7 store providing print production for Fortune 100 high volume accounts as well as walk-in business.
Consulting with customers in a high volume store selling digital prints, signs and graphics, and design services recommending solutions and preparing quotes.
Intense customer focus on high quality print solutions, up-selling Fedex services, and conflict resolution.
Hands on with shipping, e-commerce orders, job ticketing, printing and managing cash.
Achievements As a 5 year veteran, I have become a top notch guru of Fedex products and services from retail products to producing high volume print jobs.
Sales and Marketing Coordinator January 2005 to January 2006CHEMENCE ADHESIVE MFG － Alpharetta, GA
I acted as the sales coordinator for this leading international adhesive manufacturer.
Their product lines include a type of super glue and a clear skin medical bandage.
While I was at Chemence my department worked on introducing a new glue line into big box stores.
Acted as the liaison for general management, sales vice president, and 15 national sales representatives.
Responsible for maintaining monthly sales reports, contracts and shipping samples.
Moved forward with big box vendor contracts, i.e., Big Lots, CVS, QVC, and Home Shopping Network (HSN).
Coordinated The Las Vegas National Hardware Show including reservations, invoices, mailings, and signage.
Worked as a team member of the marketing department 'think tank' writing and editing product line literature, pricing charts, web content development, new hire sales orientation manual, and other assigned projects.
Achievements Followed through with legal letters to the software developer who only partially installed data for the new sales trac.
Marketing Specialist / Office Manager January 1997 to January 2005NATIONAL REFERENCING CORPORATION － Atlanta, GA
This company specializes in pre-employment screening, as well as running criminal, credit and driving data.
I began employment as a marketing specialist providing customer service and sales to clients.
After 4 years I was promoted to office manager overseeing the daily operation.
Acted as inside sales following through with cold calls and provided leads.
Maintained trade show database.
Promoted to office manager where I directed day-to-day operations including P&L, A/R, A/P, payroll and purchases.
Managed up to 15 employees.
Recruited, posted jobs and performed screening along with background checks.
Coordinating vendor bids for PC upgrades.
Achievements I streamlined operations by writing training procedures manuals for several departments when this company was a start up operation.
Recruited entry level employees and sales reps that stayed with the company long term.
Sales Representative January 1995 to January 1997Wells Fargo － Atlanta
Commodore Computers, SE Regional Branch Administ January 1989 to January 1994Lithonia, GA
Education and Training
Bachelors of Arts : CommunicationsState University College － Buffalo, New York
30 hours advanced computer coursesGwinnett Technical College － Lawrenceville, GA