Customer-focused Representative with a Proven capacity to troubleshoot issues to ensure customer satisfaction.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Skilled [
answered incoming calls from the customers of at&t , answered questions that the customer may have while looking over customers account and finding ways to save the customer money and offering services that are open in their area to ensure sales goal of 3% per 100 calls was made . troubleshooting customers phones and transfer to correct department if needed.doing upgrades for customers, adding features to their phones. enforced to maintain an effective A>E>R statement to ensure first call resolution score and overall customer satisfaction with at&t based on their interaction with me as their trusted Advisor
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Built customer loyalty by placing follow-up calls for customers who reported product issues.
answered incoming calls from customers of vERIZON wireless who had questions about their bills or products/services offered by us. asking discovery questions to find the best option that fits the need of the customer. upgrading packages, phones , ECT. while ensuring the highest quality of customer service possible, resolving the customers issues in a timely manor, as well as offering special deals to customers who were not satisfied with VERIZON to retain their accounts .
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times.Built customer loyalty by placing follow-up calls for customers who reported product issues.
answered incoming calls from customers of the home shopping network who were interested in getting details about a free 3day 2night cruise to the BAHAMAS, responsible for giving complete details on the cruise as well and enter customers data into the system taking customers credit card information, answering any questions and concerns that the customer may have . while providing excellent customer service exp, and meeting company sales goal per day of at least 1 a day.
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