Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. An enter- level position in customer service, I am a people person, with a great spirit and attitude. I am always willing to be cross- trained, and go that extra mile to make sure the job is done right, and in a timely manner also looking for opportunity for advancement.
Took inbound calls dealing with Travel information using CTA, Pace , Metra. As a agent of the RTA I take in 250 to 300 calls a day. While I'm taking those calls i also have to produce great quaility and tech support to each and every caller.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity. Greet customer as they enter and exit the store. Ring customer up and sale movie pass at the same time. Help customer location movie thur out the store.
Sort and prep mail. Work overtime at little to no notice also work all holidays. take all mail to code green.
Check data and enter information into excel made sure they were filled correctly and entered in the computer. Balanced currency to match computer entry.
Took inbound calls from customer seeking information about their account. inputted information into varies parts of the systems an explaining billing information.Took payment and trouble shooting phone operation. Ordered phones, charger, phone cases etc.
Checked Illinois plate and city sticker application. Check to see if the application was filed out correctly before it is sent to Springfield. Check to see if the money amount match what application states.
Filled orders, help customer with ringing up there meal. Cleaning dining area also had to clean bathroom at the end of shift. Put ice in the ice machine, took trash out.
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