Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.
Answered inbound calls within a fast-paced call center in regards to authorizing prior medical coverage for insured patients and clients.
Assisted customers with setting up wedding registrars. Provided excellent customer service to customers in regards to adding items to their registrar. Addressed customer service inquiries in a timely and accurate fashion.
Currently enrolled in online courses to obtain a degree in the field of Psychology.
Graduated with a 3.5 GPA. Training in Call Center Technology.
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