customer service representative remote resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Advanced computer skills
Microsoft Word, Excel, Power Point, Google
Fax and copy machines, multi phone lines, and organizing
Multitasking Abilities
Critical Thinking
Dependable and Responsible
MS Office
Active Listening
Self-Motivated
Attention to Detail
Work History
09/2021 to 07/2022Customer Service Representative Remote Unitedhealth Group | Newark, NJ,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Recorded account information to open new customer accounts.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Responded to customer requests for products, services and company information.
Met customer call guidelines for service levels, handle time and productivity.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
03/2021 to 08/2021Intermittent Adjudicator Zayo Group | Boulder Upper East, CO,
Assisted with verification on fraudulent account reviews to assist in the recovery of funds.
Managed delivery schedules by communicating with both suppliers and customers.
Coordinated with customers to accomplish specific needs and deliver individualized services.
Maintained thorough records of transactions, deliveries and requests.
Resolved issues relating to delays and parts to maintain satisfaction.
Established clear procedures for consistent approach.
Planned and adjusted routes for changing conditions with global positioning systems (GPS) equipment to minimize fuel consumption.
Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
10/2016 to 02/2019Front Desk ManagerHenkel | Irvine, CA,
Plan, schedule or supervise the work of other employees
Arrange tours, taxis, or restaurant reservations for customers
Deposit guests' valuables in hotel safes or safe-deposit boxes
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
Advise housekeeping staff when rooms have been vacated and are ready for cleaning
Transmit and receive messages, using telephones or telephone switchboards
Review accounts and charges with guests during the check out process
Record guest comments or complaints, referring customers to managers as necessary
Compute bills, collect payments, and make change for guests
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
Keep records of room availability and guests' accounts, manually or using computers
Issue room keys and escort instructions to bellhops
Make and confirm reservations
Contact housekeeping or maintenance staff when guests report problems
Verify customers' credit, and establish how the customer will pay for the accommodation
Greet, register, and assign rooms to guests of hotels or motels
Clean and maintain lobby and common areas, such as restocking supplies and watering plants
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Check to ensure that appropriate changes were made to resolve customers' problems
Determine charges for services requested, collect deposits or payments, or arrange for billing
Refer unresolved customer grievances to designated departments for further investigation
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Performed daily inventory for keys and linens and detailed information in audit reports.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
07/1999 to 12/2016Administrative AssistantShirley’s Daycare Center | City, STATE,
Enforce discipline and attendance rules
Confer with parents and staff to discuss educational activities, policies, and student behavioral or learning problems
Set educational standards and goals, and help establish policies and procedures to carry them out
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Transmit information or documents to customers, using computer, mail, or facsimile machine
File and maintain records
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
Receive payment and record receipts for services
Enroll individuals to participate in programs and notify them of their acceptance.
Education
Expected in 05/1999 to to High School Diploma | MARION FRANKLIN HIGH SCHOOL, Columbus Ohio , GPA:
Skills
Advanced computer skills
Microsoft Word, Excel, Power Point, Google
Fax and copy machines, multi phone lines, and organizing
Multitasking Abilities
Critical Thinking
Dependable and Responsible
MS Office
Active Listening
Self-Motivated
Attention to Detail
Work History
09/2021 to 07/2022Customer Service Representative Remote CVS/Aetna | Columbus , OH
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Recorded account information to open new customer accounts.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Responded to customer requests for products, services and company information.
Met customer call guidelines for service levels, handle time and productivity.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
03/2021 to 08/2021Intermittent Adjudicator Ohio Department Of Job And Family Services | Columbus , Ohio
Assisted with verification on fraudulent account reviews to assist in the recovery of funds.
02/2019 to 03/2020Service Delivery CoordinatorCBRE | Columbus , Ohio
Managed delivery schedules by communicating with both suppliers and customers.
Coordinated with customers to accomplish specific needs and deliver individualized services.
Maintained thorough records of transactions, deliveries and requests.
Resolved issues relating to delays and parts to maintain satisfaction.
Established clear procedures for consistent approach.
Planned and adjusted routes for changing conditions with global positioning systems (GPS) equipment to minimize fuel consumption.
Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
10/2016 to 02/2019Front Desk ManagerHOLIDAY INN EXPRESS & SUITES COLUMBUS EASTON | Columbus, OH
Plan, schedule or supervise the work of other employees
Arrange tours, taxis, or restaurant reservations for customers
Deposit guests' valuables in hotel safes or safe-deposit boxes
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
Advise housekeeping staff when rooms have been vacated and are ready for cleaning
Transmit and receive messages, using telephones or telephone switchboards
Review accounts and charges with guests during the check out process
Record guest comments or complaints, referring customers to managers as necessary
Compute bills, collect payments, and make change for guests
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
Keep records of room availability and guests' accounts, manually or using computers
Issue room keys and escort instructions to bellhops
Make and confirm reservations
Contact housekeeping or maintenance staff when guests report problems
Verify customers' credit, and establish how the customer will pay for the accommodation
Greet, register, and assign rooms to guests of hotels or motels
Clean and maintain lobby and common areas, such as restocking supplies and watering plants
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Check to ensure that appropriate changes were made to resolve customers' problems
Determine charges for services requested, collect deposits or payments, or arrange for billing
Refer unresolved customer grievances to designated departments for further investigation
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Performed daily inventory for keys and linens and detailed information in audit reports.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
07/1999 to 12/2016Administrative AssistantShirley’s Daycare Center | Columbus, OH
Enforce discipline and attendance rules
Confer with parents and staff to discuss educational activities, policies, and student behavioral or learning problems
Set educational standards and goals, and help establish policies and procedures to carry them out
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Transmit information or documents to customers, using computer, mail, or facsimile machine
File and maintain records
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
Receive payment and record receipts for services
Enroll individuals to participate in programs and notify them of their acceptance.
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