Pharmacy Technician with 15 years of hospital, close door and retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures, excellent data entry skills and telephone etiquette.Detail-oriented and focused on accuracy and efficiency. Self-starter who excels at teamwork.
Expert understanding of Medicare and Medicaid processes
Strong background in FDA drug safety guidelines
Exceptional patient care and interaction
Excellent telephone etiquette
Extensive medical terminology knowledge
Pharmaceutical storage awareness
Pharmaceutical distribution familiarity
Drug distribution professional
Medication compounding expert
Counting and pouring expertise
Hospital and retail pharmacy professional
Strong clinical background
Efficient and accurate
Strong decision-making ability
CVS Specialty PharmacyRedlands, CACustomer Service Representative (PSR)10/2017 to CurrentEntered new patient profiles and prescriptions into medication input software system. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Verified patient data and billing information. Precisely processed third party prescriptions and managed adjudication review. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.Appropriately resolved customer issues, complaints and questions.
Glendora Community HospitalGlendora, CAPharmacy Technician04/2010 to 06/2016Also worked PerDiem/ floater at following hospitals during same time - Montclair Medical Center, Huntington Beach Hospital, San Dimas Community Hospital and Foothill Presbyterian Hospital - Entered new patient profiles and prescriptions into medication input software system. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas. Accurately recorded compounded products and prepared appropriate labels. Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Filled departmental requisitions and crash cart medication trays.Mixed various pharmaceutical preparations according to written prescriptions. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Proficiently processed and dispensed written, oral and electronic prescriptions.
CBC Convalescent Care PharmPomona, CAPharmacy Technician01/2002 to 12/2011
Close door pharmacy, Dispensed and delivered patient medications to patients throughout the hospital. Labeled all products appropriately, including cautionary and auxiliary labels. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Maintained proper storage and security conditions for all drugs. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
Education and Training
Certificate:Pharmacy Technician2002HealthStaff Training Institute, Riverside, CA, San Bernadino
Diploma:General1989Charter Oak High School, Covina, CA, Los Angeles